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How the private sector monitors customer satisfaction : a benchmarking report.
- Format:
- Book
- Government document
- Author/Creator:
- United States. Department of Health and Human Services. Office of Inspector General, author.
- Language:
- English
- Subjects (All):
- Consumer satisfaction--United States--Measurement.
- Consumer satisfaction.
- Administrative agencies--United States--Evaluation.
- Administrative agencies.
- Administrative agencies--Evaluation.
- Consumer satisfaction--Measurement.
- United States.
- Physical Description:
- 1 online resource (i, 5, A-1 pages) : illustrations
- Place of Publication:
- [Washington, D.C.] : Department of Health and Human Services, Office of Inspector General, 1994.
- Notes:
- Title from title screen (viewed July 6, 2016).
- "April 1994."
- "OEI-02-94-00060."
- Includes bibliographical references (pages A-1).
- OCLC:
- 953095806
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