VA health care: Office of the Medical Inspector should strengthen oversight of recommendations and assess performance : report to congressional requesters / United States Government Accountability Office.

Format:

Book

Government document

Author/Creator:

United States. Government Accountability Office, author, issuing body.

Language:

English

Subjects (All):

United States. Veterans Health Administration. Office of the Medical Inspector--Management.

United States.

United States. Veterans Health Administration. Office of the Medical Inspector--Personnel management.

Veterans--Medical care--United States--Quality control.

Veterans.

Management--Evaluation.

Physical Description:

1 online resource (ii, 36 pages) : color illustrations

Other Title:

Department of Veterans Affairs health care: Office of the Medical Inspector should strengthen oversight of recommendations and assess performance

Office of the Medical Inspector should strengthen oversight of recommendations and assess performance

GAO-23-105634 VHA Office of the Medical Inspector

Place of Publication:

Washington, DC : United States Government Accountability Office, 2023.

Summary:

VHA operates one of the largest health care systems in the nation, serving about 9 million veterans annually. The Office of the Medical Inspector is one of several oversight offices within VHA and is responsible for investigating quality-of-care concerns at VHA health care facilities. Among other objectives, this report examines the office's (1) caseload and staffing levels, (2) process for determining whether recommendations have been implemented, and (3) efforts to assess its performance. GAO is recommending that the Office of the Medical Inspector (1) establish supervisory review for assessing recommendation implementation, (2) establish strategic goals and related performance goals, (3) establish performance measures and collect relevant information to measure progress toward goals, and (4) regularly use such information to assess progress toward goals and inform management decisions.

Contents:

Background

OMI's reported caseload varied from Fiscal Years 2017 through 2022, while staffing increased initially and then remained level

Nearly all OMI cases from Fiscal Years 2017 through 2022 resulted in recommendations, with most directed to VHA health care facilities

OMI's process for assessing recommendation implementation does not include supervisory review

OMI monitors open cases, but has not taken steps to assess progress toward meeting its mission

Conclusions

Recommendations for executive action

Agency comments

Appendices.

Notes:

"July 2023."

"GAO-23-105634."

In scope of the U.S. Government Publishing Office Catalog and Indexing Program (C&I) and Federal Depository Library Program (FDLP).

Includes bibliographical references.

Description based on online resource; title from PDF cover page (GAO, viewed July 29, 2023).

OCLC:

1391444218