Veteran appeals experience : listening to the voices of veterans and their journey in the appeals system.

Format:

Book

Government document

Contributor:

Center for Innovation (U.S.), issuing body.

Language:

English

Subjects (All):

United States. Court of Appeals for Veterans Claims.

United States.

Military pensions--United States.

Military pensions.

Physical Description:

1 online resource (44 pages) : illustrations (some color)

Place of Publication:

[Washington, DC] : U.S. Department of Veterans Affairs, Center for Innovation, [2016]

Summary:

Every year, over a million Veterans file claims with the Veterans Benefits Administration. They file for injuries ranging from the annoying to the life-altering, for increases in existing disability ratings, for benefits for family members. From the inception of the claims process until today, hundreds of cases and laws and tens of thousands of rules, well-intended in isolation, have piled on top of, underneath, and in between each other creating a staggering level of complexity. To better understand how Veterans experience the appeals process, how the process fits into the context of their lives, a group of six researchers spoke at length with more than 90 Veterans whose service spanned the periods from World War II, Korea, and Vietnam, to the current conflicts in Iraq and Afghanistan. What we heard was not easy. The limits of a system designed in an earlier time for a different set of challenges are increasingly born by the Veterans whom the system was intended to serve.

Notes:

Title from title screen (viewed on Feb. 9, 2016).

"January 2016."

Includes bibliographical references (page 43).

OCLC:

944030878