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Veterans Health Administration : review of veterans' access to mental health care / VA Office of Inspector General, Offices of Audits and Evaluations and Healthcare Inspections.
- Format:
- Book
- Government document
- Author/Creator:
- United States. Department of Veterans Affairs. Office of Audits & Evaluations, author.
- United States. Department of Veterans Affairs. Office of Healthcare Inspections, author.
- Language:
- English
- Subjects (All):
- United States. Veterans Administration--Rules and practice--Evaluation.
- United States.
- United States. Veterans Administration.
- Veterans--Mental health services--United States.
- Veterans.
- Veterans--Mental health services.
- Physical Description:
- 1 online resource (vi, 54 pages) : color illustrations
- Other Title:
- Review of veterans' access to mental health care
- Place of Publication:
- [Washington, DC] : United States of America Department of Veterans Affairs, Office of Inspector General, [2012]
- Summary:
- The Veterans Health Administration does not have a reliable and accurate method of determining whether they are providing patients timely access to mental health care services. VHA did not provide first-time patients with timely mental health evaluations and existing patients often waited more than 14 days past their desired date of care for their treatment appointment. As a result, performance measures used to report patient's access to mental health care do not depict the true picture of a patient's waiting time to see a mental health provider. Although no measure of access is perfect or paints a complete picture in isolation, meaningful analysis and decision making requires reliable data, on not only the timeliness of access but also on trends in demand for mental health services, treatments, and providers; the availability and mix of mental health staffing; provider productivity; and treatment capacity. A series of timeliness and treatment engagement measures might provide decision makers with a more comprehensive view of the ability with which new patients can access mental health treatment.
- Notes:
- Title from PDF cover screen (viewed on Apr. 28, 2012).
- "April 23, 2012."
- "12-00900-168."
- Includes bibliographical references.
- OCLC:
- 791454877
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