Veterans health care: VA's video telehealth access program would benefit from performance goals and measures : report to congressional committees.

Format:

Book

Government document

Author/Creator:

United States. Government Accountability Office, author, issuing body.

Contributor:

Hundrup, Alyssa M.

Language:

English

Subjects (All):

United States. Department of Veterans Affairs--Management--Evaluation.

United States.

Veterans--Medical care--United States--Evaluation.

Veterans.

Home care services--United States--Evaluation.

Home care services.

Medical telematics--United States--Evaluation.

Medical telematics.

Physical Description:

1 online resource (ii, 44 pages) : color illustrations

Other Title:

Veterans health care: Veteran's Affairs' video telehealth access program would benefit from performance goals and measures

VA's video telehealth access program would benefit from performance goals and measures

GAO-24-106743 VA telehealth

Place of Publication:

Washington, DC : United States Government Accountability Office, 2024.

Summary:

VHA telehealth services have expanded significantly in recent years, including during the COVID-19 pandemic. Such services include programs designed to help veterans who may lack broadband or internet- connected devices, such as rural veterans, have video telehealth visits with VHA providers. This report addresses, among other things, (1) VHA's actions to help address barriers to accessing VHA video telehealth; and (2) VHA's efforts to assess the quality of its telehealth services. GAO is making two recommendations for VHA to 1) develop performance goals and related measures for the ATLAS program that reflect leading practices and 2) use these goals and measures to assess the effectiveness and efficiency of the ATLAS program on an ongoing basis.

Contents:

Background.

VHA's programs have assisted veterans in addressing barriers to telehealth, but VHA does not measure ATLAS program effectiveness.

VA surveys and other assessments indicate that veterans are generally satisfied with the VHA health care they receive via telehealth.

VHA has processes in place to monitor the quality if its telehealth services nd is developing a framework to assess veterans' health outcomes.

Conclusions.

Recommendations for executive action.

Agency comments.

Appendices.

Notes:

"August 2024."

"GAO-24-106743."

In scope of the U.S. Government Publishing Office Cataloging and Indexing Program (C&I) and Federal Depository Library Program (FDLP).

Includes bibliographical references.

Description based on online resource; title from PDF cover (GAO, viewed August 9, 2024).

OCLC:

1451035985