Army health care : progress made in staffing and monitoring units that provide outpatient case management, but additional steps needed : report to congressional requesters.

Format:

Book

Government document

Author/Creator:

United States. Government Accountability Office

Language:

English

Subjects (All):

United States. Army--Medical care--Management.

United States.

Walter Reed Army Medical Center--Management.

Walter Reed Army Medical Center.

United States. Army.

Veterans--Medical care--United States--Evaluation.

Veterans.

Management.

Veterans--Medical care--Evaluation.

Physical Description:

ii, 34 pages : digital, PDF file

Other Title:

Progress made in staffing and monitoring units that provide outpatient case management, but additional steps needed

Army outpatient case management

Place of Publication:

[Washington, D.C.] : U.S. Govt. Accountability Office, [2009]

Summary:

In February 2007, a series of Washington Post articles disclosed problems at Walter Reed Army Medical Center, particularly with the management of servicemembers receiving outpatient care. In response, the Army established Warrior Transition Units (WTU) for servicemembers requiring complex case management. Each servicemember in a WTU is assigned to a Triad of Care -- a primary care manager, a nurse case manager, and a squad leader -- who provide case management services to ensure continuity of care. The Army established staff-to-servicemember ratios for each Triad of Care position. This report examines (1) the Army's ongoing efforts to staff WTU Triad of Care positions and (2) how the Army monitors the recovery process of WTU servicemembers. GAO reviewed WTU policies, analyzed Army staffing and monitoring data, interviewed Army officials, and visited five selected WTUs. GAO recommends that the Army (1) examine the staffing model of the Walter Reed WTU, (2) expedite efforts to implement policy related to servicemembers' transition plans, and (3) ensure that the results from its WTU satisfaction survey are representative of all servicemembers in WTUs.

Notes:

Title from cover screen (viewed Apr. 21, 2009).

"April 2009."

Includes bibliographical references.

"GAO-09-357."

OCLC:

318903961