The employee attitude survey 2000 : perspectives on its process and utility / Carla A. Hackworth, S. Janine King, Cristy A Detwiler.

Format:

Book

Government document

Author/Creator:

Hackworth, Carla A.

Contributor:

King, S. Janine.

Detwiler, Cristy A.

United States. Office of Aerospace Medicine

Civil Aerospace Medical Institute

Language:

English

Subjects (All):

United States. Federal Aviation Administration--Officials and employees--Attitudes.

United States.

United States. Federal Aviation Administration.

Employee attitude surveys--United States.

Employee attitude surveys.

Employees--Attitudes.

Physical Description:

1 online resource ([26] pages) : forms

Place of Publication:

Washington, DC : Federal Aviation Administration, Office of Aerospace Medicine ; Oklahoma City, OK : Civil Aerospace Medical Institute, [2003]

Summary:

The Post-Employee Attitude Survey (EAS) 2000 Point of Contact (POC) Feedback Survey was distributed to gather information about the 2000 EAS process and subsequent action planning. The present study was designed to gain a better understanding of the extent to which the EAS 2000 results were used to promote organizational change and to examine satisfaction with the EAS 2000 survey process. Feedback was sought from individuals who were involved in the EAS 2000 process. Method: One hundred eighty-one employees completed and returned the POC Feedback Survey. Respondents represented all supervisory levels (i.e., non-supervisor, 46%; supervisor, 13%; and manager, 41%). Approximately two- thirds of the respondents indicated that they had served as a POC at some level of the agency. Specifically, 24% of respondents indicated that they had served as an EAS 2000 Line of Business (LOB) or organizational POC; 35% had acted as a field (region or division) POC, and 34% indicated that they had participated in an EAS 2000 work group. Results: The majority of respondents reported having access to their organization's results, and greater than half reported having access to the agency's EAS 2000 results. Many of the respondents (84%) reported involvement in post EAS 2000 action planning at some level of the agency. Respondents agreed or strongly agreed that the EAS 2000 results were used to identify areas needing improvement for the FAA overall (77%), and 86% reported that areas were identified at the organizational level. Further, at least 60% of respondents agreed or strongly agreed that actions were being taken across the various organizational levels of the agency (e.g., FAA, LOB, division or facility) to improve the areas identified by the EAS 2000. However, one- fourth of the POC subgroup reported not receiving feedback regarding actions taken. Nonetheless, respondents were strong in agreement that the next administration of the EAS would be used to assess the progress of t7.

Notes:

Title from title screen (viewed on Jan. 31, 2011).

Includes bibliographical references (pages 5-6).

"DOT/FAA/AM-03/11."

Other Format:

Print version: Hackworth, Carla A. Employee attitude survey 2000

OCLC:

74252584

Access Restriction:

Approved for public release.