Growth in services outsourcing to India : propellant or drain on the U.S. economy? / William Greene.

Format:

Book

Government document

Author/Creator:

Greene, William L.

Contributor:

United States International Trade Commission

Series:

Office of Economics working paper (Online) ; 2005-12-A.

Office of Economics working paper ; 2005-12-A.

Language:

English

Subjects (All):

Offshore outsourcing--United States.

Offshore outsourcing.

Offshore outsourcing--India.

India.

United States.

Physical Description:

1 online resource ([iv], 64 pages) : illustrations

Other Title:

Propellant or drain on the U.S. economy?

Place of Publication:

[Washington, D.C.] : United States International Trade Commission, [2006]

Summary:

The destination for much of U.S. business service outsourcing is India. U.S. firms now account for about 80 percent of India's BPO (Business Process Outsourcing) market. The driving force behind much of this U.S. outsourcing trend to India is the lower labor costs provided by the Indian BPO sector. India's comparative advantage lies in its highly developed and successful IT sector, its reputation for low-cost but high-quality work. India can provide a large pool of low-wage English speaking IT knowledge workers who are highly educated. Additionally, India can count on growing Internet and telecommunications capabilities and favorable time zone differential. This paper presents an overview of India's participation in the provision of business process outsourcing services to U.S. companies. The paper will describe the dynamism behind the Indian BPO sector and will discuss key related issues, including the factors that influence U.S. corporate decisions to outsource - competitiveness, job growth and productivity.

Contents:

Introduction

Business process outsourcing

India's business process outsourcing sector

Services offered by Indian process outsourcing firms

Weaknesses of India's business process outsourcing sector

Outsourcing's effects on the U.S. economy

Offshore outsourcing literature

Conclusion

Appendix. Selected commentary on the United States, India, and outsourcing.

Notes:

Title from title screen (viewed on June 30, 2006).

Includes footnotes with bibliographical references, bibliographic references (pages A8-A9).

"January 2006."

OCLC:

70225037