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Federal contact centers : mechanism for sharing metrics and oversight practices along with improved data needed : report to congressional requesters.
Connect to full text Available online
View online- Format:
- Book
- Government document
- Author/Creator:
- United States. Government Accountability Office
- Language:
- English
- Subjects (All):
- Call centers--Government policy--United States.
- Call centers.
- Information services--Government policy--United States.
- Information services.
- Government contractors--United States.
- Government contractors.
- Performance technology--United States.
- Performance technology.
- Information services--Government policy.
- United States.
- Physical Description:
- ii, 40 pages : digital, PDF file
- Other Title:
- Mechanism for sharing metrics and oversight practices along with improved data needed
- Place of Publication:
- [Washington, D.C.] : U.S. Government Accountability Office, [2006]
- Notes:
- Title from title screen (viewed on Apr. 3, 2006).
- "February 2006."
- Paper version available from: U.S. Government Accountability Office, 441 G St., NW, Rm. LM, Washington, D.C. 20548.
- Includes bibliographical references.
- "GAO-06-270."
- OCLC:
- 66902112
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