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Voices into choices : acting on the voice of the customer / Center for Quality of Management: Gary Burchill, Christina Hepner Brodie.
LIBRA HF5415.5 .B87 1997
Available from offsite location
- Format:
- Book
- Author/Creator:
- Burchill, Gary
- Language:
- English
- Subjects (All):
- Customer services.
- Customer relations.
- Total quality management.
- Total Quality Management.
- Medical Subjects:
- Total Quality Management.
- Physical Description:
- xviii, 430 pages : illustrations ; 1997
- Place of Publication:
- Madison, WI : Joiner Publication, ©1997.
- Notes:
- "Development team: Center for Quality of Management, Joiner Associates Incorporated"--Title page verso
- Includes index.
- ISBN:
- 1884731139
- 9781884731136
- OCLC:
- 37853641
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