The fundamentals of incident management : from detecting an incident, to resolution, to learning after and preparing for future incidents.

Format:

Video

Contributor:

Arnott, Emily, instructor.

O'Reilly (Firm), publisher.

Language:

English

Subjects (All):

Data recovery (Computer science).

Data protection.

Physical Description:

1 online resource (1 video file (3 hr., 26 min.)) : sound, color.

Edition:

[First edition].

Place of Publication:

[Sebastopol, California] : O'Reilly Media, Inc., 2025.

Summary:

This course focuses on an aspect of engineering that is often stressful, haphazard, and underdeveloped: incident management. All software breaks, and most engineers will spend some of their time on fixing it. It’s important to invest time and consideration into building a proactive process for resolving incidents that makes all subsequent incidents smoother, provides opportunities to improve your system, and prevents incidents from recurring. The course starts by redefining how an incident should be considered, from a broad, holistic perspective. Then instructor Emily Arnott guides you through how to build up an incident management process, covering necessary infrastructure, detection, triage, on-call and escalation policies, effective resolution, and, most importantly, learning and improving from incidents. By the end of the course, you will be able to confidently build or improve your workplace’s incident management process.

Notes:

OCLC-licensed vendor bibliographic record.

OCLC:

1528454617

Publisher Number:

0642572073497