Agentforce : Harnessing the Agency of AI to Scale, Grow, and Lead Any Industry.

Format:

Book

Author/Creator:

Kihn, Martin.

Contributor:

Benioff, Marc.

Language:

English

Subjects (All):

Intelligent agents (Computer software).

Artificial intelligence--Business applications.

Artificial intelligence.

Salesforce.com (Firm).

Physical Description:

1 online resource (210 pages)

Edition:

1st ed.

Place of Publication:

Newark : John Wiley & Sons, Incorporated, 2025.

Summary:

Introducing AI agents, the groundbreaking third wave of AI's integration in the workforce Agentforce: Harnessing the Agency of AI to Scale, Grow, and Lead Any Industry tells you how companies can create and control their own AI agents and build a virtual workforce. It goes behind-the-scenes on how Salesforce built a platform to drive AI agents, solving problems like hallucinations and bias through a framework that gives agents strict roles, data sources, actions, guardrails and channels to reach customers. This book draws from extensive research and exclusive access to Salesforce's leaders and their ambitious plan to dominate the race to develop and own the AI agent space. In this book, readers will find information on: AI agents as a "third wave" of AI development that goes far beyond simple chatbots and "co-pilots" through harmonized data, Retrieval Augmented Generation (RAG), and Salesforce's innovative Atlas Reasoning Engine Steps to develop prompt guidance, topic creation (areas of work), explicit instructions, and a menu of actions allowed Salesforce customers, such as Saks and OpenTable, that are already using AI agents with success The effects of AI and automation on the job market Agentforce: Harnessing the Agency of AI to Scale, Grow, and Lead Any Industry is an indispensable, forward-thinking resource on the subject for all leaders in business seeking to supercharge their organizations' initiatives through the latest developments in a rapidly advancing field.

Contents:

Cover

Title Page

Copyright Page

Contents

Foreword by Marc Benioff

The Five Attributes of an AI Agent

Author's Note

Agentforce Kickoff, San Francisco

Chapter 1 Call My Agent!

Chapter 2 What Is Agentforce, Anyway?

Chapter 3 How Does Agentforce Actually Work?

Giving a Customer-Service Agent More Skills

Customer's POV

Building a Custom Agent

Chapter 4 What Are Some Useful Things You Can Do with Agents?

Chapter 5 Do You Need a Platform to Do Agents (and What's a Platform, Anyway)?

Chapter 6 Are Agents Really Different from Chatbots and Co-pilots?

Chapter 7 What Are the Different Parts of Agentforce?

Chapter 8 What Is the Einstein Trust Layer, and Why Do You Need It?

Chapter 9 Why Do You Need Data Cloud for Agentforce?

Chapter 10 What Is RAG, and Why Should I Care?

Chapter 11 What Is the Atlas Reasoning Engine?

Chapter 12 How Do You Control an Agent and Give It Orders?

Chapter 13 How Do You Test an Agent in a Sandbox?

Chapter 14 What Are Some of the Prebuilt Agentforce Agents?

AI for Service

Agentforce for Sales

Agentforce for Marketing

Agentforce for Commerce

Agentforce for Employee Service

Chapter 15 How Do You Build a Custom Agent from Scratch?

Chapter 16 What Is the Best Way to Come Up with Ideas for Agents?

Brainstorming AI Agent Ideas

Chapter 17 How "Human" Should Your AI Agent Be?

Chapter 18 How Do You Make Sure AI Is Governed?

Pillars of Effective Governance

Tighten Data Access

Improve Data Accuracy

Implement Data Privacy

Increase Data Security

Ensure Data Retention

Chapter 19 How Do You Build a Business Case for Agentforce?

Chapter 20 So What Are We Humans Going to Do Now?

Chapter 21 How Can I Get Started with Agentforce and Learn More?

Chapter 22 So What Was This Book All About, Anyway?

Endnotes.

About the Author

Index

EULA.

Notes:

Description based on publisher supplied metadata and other sources.

Electronic book.

ISBN:

1-394-34923-8

OCLC:

1523179230