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The Role of Gender in Agent Banking : Evidence from the Democratic Republic of Congo / Richard Chamboko.
World Bank Open Knowledge Repository (formerly "World Bank E-Library Publications") Available online
View online- Format:
- Book
- Government document
- Author/Creator:
- Chamboko, Richard.
- Series:
- Policy research working papers.
- World Bank e-Library.
- Language:
- English
- Subjects (All):
- Agent Banking.
- E-Finance and E-Security.
- Finance and Development.
- Finance and Financial Sector Development.
- Financial Inclusion.
- Financial Literacy.
- Gender.
- Gender and Development.
- Gender and Economics.
- Microfinance Institutions.
- Mobile Money.
- Local Subjects:
- Agent Banking.
- E-Finance and E-Security.
- Finance and Development.
- Finance and Financial Sector Development.
- Financial Inclusion.
- Financial Literacy.
- Gender.
- Gender and Development.
- Gender and Economics.
- Microfinance Institutions.
- Mobile Money.
- Physical Description:
- 1 online resource (32 pages)
- Other Title:
- Role of Gender in Agent Banking
- Place of Publication:
- Washington, D.C. : The World Bank, 2020.
- System Details:
- data file
- Summary:
- This paper uses a unique data set with 1.1 million customer transactions from a microfinance institution in the Democratic Republic of Congo from 2017 to 2018. The paper provides evidence of assortative gender matching in agent banking transactions, as clients prefer to transact with agents of their own gender. Female clients show a robust preference for female agents even when they are less available, particularly when making high-value transactions and when they have higher account balances. The underrepresentation of female agents may contribute to the persistent gender gap in financial access and usage.
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