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Consumer Protection and Financial Literacy : Lessons From Nine Country Studies / Rutledge, Susan L.
World Bank Open Knowledge Repository (formerly "World Bank E-Library Publications") Available online
View online- Format:
- Book
- Government document
- Author/Creator:
- Rutledge, Susan L.
- Series:
- Policy research working papers.
- World Bank e-Library.
- Language:
- English
- Subjects (All):
- Access to Finance.
- Bankruptcy and Resolution of Financial Distress.
- Consumer.
- Consumer Protection.
- Consumers.
- Contributions.
- Debt Markets.
- Emerging Markets.
- Finance and Financial Sector Development.
- Financial consumer.
- Financial consumers.
- Financial crisis.
- Financial education.
- Financial institutions.
- Financial Literacy.
- Financial markets.
- Financial products.
- Financial sector.
- Financial sector development.
- Financial service.
- Financial services.
- Financial system.
- Income.
- Informed decisions.
- Market economies.
- Private Sector Development.
- Local Subjects:
- Access to Finance.
- Bankruptcy and Resolution of Financial Distress.
- Consumer.
- Consumer Protection.
- Consumers.
- Contributions.
- Debt Markets.
- Emerging Markets.
- Finance and Financial Sector Development.
- Financial consumer.
- Financial consumers.
- Financial crisis.
- Financial education.
- Financial institutions.
- Financial Literacy.
- Financial markets.
- Financial products.
- Financial sector.
- Financial sector development.
- Financial service.
- Financial services.
- Financial system.
- Income.
- Informed decisions.
- Market economies.
- Private Sector Development.
- Physical Description:
- 1 online resource (53 pages)
- Other Title:
- Consumer Protection And Financial Literacy
- Place of Publication:
- Washington, D.C., The World Bank, 2010
- System Details:
- data file
- Summary:
- The recent turmoil in financial markets worldwide has emphasized the need for adequate consumer protection and financial literacy for long-term stability of the financial sector. This Working Paper aims to summarize key lessons from reviews of consumer protection and financial literacy in nine middle-income countries of Europe and Central Asia (Azerbaijan, Bulgaria, Croatia, the Czech Republic, Latvia, Lithuania, Romania, the Russian Federation and Slovakia). All the country assessments used a systematic common approach, based on a set of Good Practices for Consumer Protection and Financial Literacy developed by the World Bank's Europe and Central Asia Region. The objective of the Working Paper is to contribute to the international dialog on strengthening financial consumer protection and financial literacy in emerging markets.A financial consumer protection regime should meet three objectives. First, consumers should receive accurate, simple, comparable information of a financial service or product, before and after buying it. Second, consumers should have access to expedient, inexpensive and efficient mechanisms for dispute resolution with financial institutions. Third, consumers should be able to receive financial education when and how they want it. A common challenge among the nine countries is the need of an adequate institutional structure for financial consumer protection. However independent of the specific institutional structures, financial consumers should have one single agency where to submit complaints and inquiries. Financial institutions should be required to apply fair, non-coercive and reasonable practices when selling and advertising financial products and services to consumers. Personal data should also be carefully protected.
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