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Talk or Text? : Evaluating Response Rates by Remote Survey Method during COVID-19 / Sofia Amaral [and four others].
World Bank Open Knowledge Repository (formerly "World Bank E-Library Publications") Available online
View online- Format:
- Book
- Author/Creator:
- Amaral, Sofia, author.
- Series:
- Policy research working papers.
- Policy research working papers
- Language:
- English
- Subjects (All):
- Rural development.
- Community development.
- Physical Description:
- 1 online resource (50 pages).
- Place of Publication:
- Washington, D.C : World Bank, 2022.
- Summary:
- Researchers and policy makers face significant challenges in selecting a method to conduct remote surveys, especially when collecting sensitive information or during turbulent life stages of hard-to-reach groups. In the context of the COVID-19 lockdown, this study randomly selected about 600 adults in El Salvador to survey using two different tools: telephone interviews or a self-completion survey via WhatsApp. The findings show that phone-based surveys increase the rate of survey completion by 42 percentage points. Even larger effects are documented for women and older adults. Although the direct costs of phone-based surveys are substantially higher-doubling implementation cost-the estimates imply that when adjusted for the probability of completion, the costs of conducting phone-based surveys can be 25 percent lower.
- Notes:
- Description based on publisher supplied metadata and other sources.
- Publisher Number:
- 10.1596/1813-9450-9999
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