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Information and Service Delivery : Case Studies from Kenya and Ethiopia. / Sahr Kpundeh.
World Bank Open Knowledge Repository (formerly "World Bank E-Library Publications") Available online
View online- Format:
- Book
- Government document
- Author/Creator:
- Kpundeh, Sahr.
- Series:
- Other papers
- World Bank e-Library.
- Language:
- English
- Subjects (All):
- Access of Poor to Social Services.
- Access to Information.
- Accountability.
- Best Practices.
- Capacity Building.
- Communication Channels.
- Corruption.
- Decision Making.
- Diabetes.
- Discrimination.
- Drugs.
- E-Government.
- Financial Management.
- Good Governance.
- Governance.
- Health Education.
- Health Outcomes.
- Health Policy.
- Health Service Management and Delivery.
- Health, Nutrition and Population.
- Hospitals.
- Human Capital.
- Human Rights.
- Infant Mortality.
- Information Technology.
- Institutional Change.
- Life Expectancy.
- Local Government.
- Malaria.
- Mass Media.
- Millennium Development Goals.
- Morbidity.
- Mortality.
- Needs Assessment.
- Nutrition.
- Orphans.
- Pharmacies.
- Poverty Reduction.
- Private Sector.
- Privatization.
- Public Health.
- Public Hospitals.
- Public Policy.
- Public Sector Development.
- Sanitation.
- Technical Assistance.
- Theft.
- Transparency.
- Tuberculosis.
- Water Supply and Sanitation.
- Workers.
- World Health Organization.
- Local Subjects:
- Access of Poor to Social Services.
- Access to Information.
- Accountability.
- Best Practices.
- Capacity Building.
- Communication Channels.
- Corruption.
- Decision Making.
- Diabetes.
- Discrimination.
- Drugs.
- E-Government.
- Financial Management.
- Good Governance.
- Governance.
- Health Education.
- Health Outcomes.
- Health Policy.
- Health Service Management and Delivery.
- Health, Nutrition and Population.
- Hospitals.
- Human Capital.
- Human Rights.
- Infant Mortality.
- Information Technology.
- Institutional Change.
- Life Expectancy.
- Local Government.
- Malaria.
- Mass Media.
- Millennium Development Goals.
- Morbidity.
- Mortality.
- Needs Assessment.
- Nutrition.
- Orphans.
- Pharmacies.
- Poverty Reduction.
- Private Sector.
- Privatization.
- Public Health.
- Public Hospitals.
- Public Policy.
- Public Sector Development.
- Sanitation.
- Technical Assistance.
- Theft.
- Transparency.
- Tuberculosis.
- Water Supply and Sanitation.
- Workers.
- World Health Organization.
- Other Title:
- Information and Service Delivery
- Place of Publication:
- Washington, D.C. : The World Bank, 2008.
- System Details:
- data file
- Summary:
- This monograph probes the role of information in service delivery by focusing on key sectors in Kenya and Ethiopia. Findings from comparative studies done in 2005-06 in the health, education, and water and sanitation sectors plus public and private partnerships (PPPs) illustrate the significance of information access to delivery of quality services. Linking information access to service delivery is instructive to deepen institutional reforms around transparency and governance. This volume contends that three constraints-governance, trust, and technology deficits-impede information flows for service delivery in Ethiopia and Kenya. Although these constraints are formidable, the cases reveal that reforms in the governance arena have began to make a difference in the domain of service delivery. Using local researchers for this study has contributed to the World Bank's vision and mission of strengthening knowledge production by local institutions, particularly in Africa, where the low rate of the input of indigenous voices in the development debates is a growing concern. Augmenting the corpus of knowledge about African issues by Africans also fits into the objective of capacity building: providing local experts the opportunities to research and highlight experiences on the ground. As more countries embark on public sector reforms that deepen transparent information mechanisms and better service delivery, the need for more of these studies will increase. What the authors of this study have articulated is a rich research agenda that ties information access and service provision-research that should help advance policy dialogue with actors involved in public sector and governance reforms.
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