The Hospitality Mentality : Create Raving Fans Through Your Guest Experience / Josh Liebman.

Format:

Book

Author/Creator:

Liebman, Josh, author.

Language:

English

Subjects (All):

Hospitality industry.

Leisure industry.

Physical Description:

1 online resource (0 pages)

Place of Publication:

New York : Morgan James Publishing, [2023]

Summary:

The Hospitality Mentality enhances the guest experience and creates raving fans-and return guests!.

Contents:

Intro

Title

Copyright

Contents

Preface

Introduction

PART 1: SET THE EXPECTATION

Chapter 1: First, Get Rid of Your Customers- Creating a Service Culture

Chapter 2: The Secret to Driving Loyalty

Chapter 3: Your Guests Don't Need You

Chapter 4: Don't Put the Cart Before the Horse

PART 2: EXCEED THE EXPECTATION

Chapter 5: Deliver a Hyperpersonalized Experience

Chapter 6: Be More Enthusiastic than Your Guests

Chapter 7: Anticipate Guests' Needs

Chapter 8: Make an Impact with "Wow" Moments

PART 3: PUT FUEL ON THE FIRE

Chapter 9: Optimize Your Feedback Loop

Chapter 10: Recover from Service Failures

Chapter 11: Set the Wheels in Motion

Chapter 12: Celebrate Every Guest

Final Thoughts

Acknowledgments

About the Author

Endnotes.

Notes:

Description based on print version record.

Other Format:

Print version: Liebman, Josh The Hospitality Mentality

ISBN:

9781636981772

1636981771

OCLC:

1411299173