Generative AI for 80% customer support automation : a spotlight on SOAX, a mid-sized global data extraction platform / Kirill Markin.

Format:

Book

Author/Creator:

Markin, Kirill, author.

Series:

Echo report.

Echo report

Language:

English

Subjects (All):

Artificial intelligence--Business applications.

Artificial intelligence.

Physical Description:

1 online resource (35 pages)

Place of Publication:

Birmingham : Packt Publishing, [2025]

Summary:

Discover how SOAX achieved 80% customer support automation - while improving CSAT by 95% - through a layered generative AI system built for reliability and scale. Key Features The expert: Kirill Markin, Former Head of R&D at SOAX. The organization: SOAX, a mid-sized global data extraction platform helping businesses gather web data efficiently. The company focuses on scaling automation within data-intensive, user-facing environments. Book Description The problem: SOAX needed to deliver 24/7 customer support while tackling scalability, repetitive queries, and resource strain -- without sacrificing the quality and speed of responses. The solution: A layered AI customer support system that uses ChatGPT and complementary tools to automate 80% of queries while smartly escalating complex issues to human agents. What you will learn Build layered reasoning and cross-referencing to reduce hallucinations and improve context Embed AI workflows into daily operations Select LLMs based on task requirements, not hype Encourage tight, cross-functional collaboration between tech and support Who this book is for This ECHO report is suitable for technology leaders looking for direction on integrating generative AI into customer support at scale without compromising service quality or compliance.

Notes:

OCLC-licensed vendor bibliographic record.

ISBN:

1-80611-279-5

OCLC:

1519498716