Theorizing Crisis Communication.

Format:

Book

Author/Creator:

Sellnow, Timothy L.

Contributor:

Seeger, Matthew W.

Sellnow, Timothy L.

Series:

Foundations of Communication Theory Ser.

Foundations of communication theory

Foundations of Communication Theory Ser. ; v.5

Language:

English

Subjects (All):

Crisis management.

Emergency management.

Communication in management.

Communication in organizations.

Physical Description:

1 online resource (282 pages)

Edition:

1st ed.

Place of Publication:

Chichester, West Sussex : Wiley-Blackwell, 2013.

Somerset : John Wiley & Sons, Incorporated, 2013.

Summary:

Theorizing Crisis Communication presents a comprehensive review and critique of the broad range of theoretical frameworks designed to explain the role of communication in the development, management, and consequences of natural and man-made crises. Brings together the variety of theoretical approaches emerging in the study of crisis communication into one volume for the first time. Summarizes theories from such diverse perspectives as rhetoric, risk management, ethics, mass communication, social media, emergency response, crisis outcomes, and warning systems, while presenting clear examples of how the theory is applied in crisis communication research Presents theoretical frameworks generated by research from many disciplines including sociology, psychology, applied anthropology, public health, public relations, political science, organizational studies, and criminal justice An essential tool for a comprehensive understanding of the onset, management, response, resolution, and ultimate meaning of these devastating world events.

Contents:

Cover

Title page

Copyright page

Contents

Notes on Authors

1: Introduction to Crisis Communication Theory

Defining Crisis

Defining Communication

Theory

Critiquing Theory

Plan for This Book

Conclusion

References

2: Theories of Communication and Crisis Development

Assumptions of Stage Models

Three-Stage Model

Applications of the Three-Stage Model

Strengths and Weaknesses of the Three-Stage Model

Fink's Four-Stage Cycle

Applications of Fink's Four-Stage Cycle

Strengths and Weaknesses of Fink's Four-Stage Cycle

Turner's Six-Stage Sequence of Failure in Foresight

Applications of Turner's Six-Stage Sequence of Failure in Foresight

Strengths and Weaknesses of Turner's Six-Stage Sequence of Failure in Foresight

Crisis and Emergency Risk Communication

Applications of CERC

Strengths and Weaknesses of CERC

3: Theories of Communication and Warning

Detection of Risks

Functional Approaches to Communication and Warning

Hear-Confirm-Understand-Decide-Respond Model

Applications of the Hear-Confirm-Understand-Decide-Respond Model

Strengths and Weaknesses of the Hear-Confirm-Understand-Decide-Respond Model

Protective Action Decision Model

Applications of the PADM

Strengths and Weaknesses of the PADM

Integrated Model of Food Recall

Applications of the Integrated Model of Food Recall

Strengths and Weaknesses of the Integrated Model of Food Recall

Emerging Warning Systems

4: Theories of Communication and Crisis Outcomes

Organizational Learning

Experience

Meaningful Change

Healing

Applications of Organizational Learning

Strengths and Weaknesses of Organizational Learning

Sensemaking

Cosmology Episode

Enactment

Selection

Retention

Applications of Sensemaking.

Strengths and Weaknesses of Sensemaking

Organizational Legitimacy

Legitimacy Gaps

Actional Legitimacy

Applications of Organizational Legitimacy

Strengths and Weaknesses of Organizational Legitimacy

Situational Crisis Communication Theory

Response Strategies

Evaluating Reputational Threat

Selecting a Crisis Response Strategy

Applications of SCCT

Strengths and Weaknesses of SCCT

Discourse of Renewal

Learning

Ethical Communication

Prospective versus Retrospective Vision

Effective Organizational Rhetoric

Applications of a Discourse of Renewal

Strengths and Weaknesses of a Discourse of Renewal

5: Theories of Communication and Emergency Response

Assumptions of Communication and Emergency Response

Chaos Theory and Emergent Self-Organization

Applications of Chaos Theory

Strengths and Weakness of Chaos Theory

Theories of Communication and Crisis Coordination

Applications of Coordination Theory

Strengths and Weaknesses of Coordination Theory

Communication and Community Resilience

Applications of Community Resilience

Strengths and Weaknesses of Community Resilience

Four-Channel Model of Communication

Applications of the Four-Channel Model

Strengths and Weaknesses of the Four-Channel Model

6: Theories of Communication and Mediated Crises

News Framing Theory

Applications of News Framing Theory

Strengths and Weaknesses of News Framing Theory

Focusing Events

Blame

Normal versus New Events

Applications of Focusing Events

Strengths and Weaknesses of Focusing Events

Uses and Gratifications Theory

Applications of Uses and Gratifications Theory

Strengths and Weaknesses of Uses and Gratifications Theory

Crisis News Diffusion

Applications of Crisis News Diffusion.

Strengths and Weaknesses of Crisis News Diffusion

Diffusion of Innovations

Application of Diffusion of Innovations

Strengths and Weaknesses of Diffusion of Innovations

7: Theories of Influence and Crisis Communication

Apologia

Reformative Strategies

Transformative Strategies

Postures of Self-Defense

Applications of Apologia

Strengths and Weaknesses of Apologia

Image Repair

Denial

Evading Responsibility

Reducing Offensiveness

Corrective Action

Mortification

Applications of Image Repair

Strengths and Weaknesses of Image Repair

Kategoria

Increasing the Target's Perceived Responsibility for the Act

Increasing the Perceived Offensiveness of the Act

Applications of Kategoria

Strengths and Weaknesses of Kategoria

Dramatism

Order

Pollution

Guilt

Purification

Redemption

The Pentad

Applications of Dramatism

Strengths and Weaknesses of Dramatism

Narrative Theory

Applications of Narrative Theory

Strengths and Weaknesses of Narrative Theory

8: Theories of Communication and Risk Management

Mindfulness

Recategorization

Openness

Multiple Perspectives

Applications of Mindfulness

Strengths and Weaknesses of Mindfulness

High Reliability Organizations

Anticipation

Containment

Applications of the High Reliability Organizations Model

Strengths and Weaknesses of the High Reliability Organizations Model

Precautionary Principle

Precautionary Discourse

Applications of the Precautionary Principle

Strengths and Weaknesses of the Precautionary Principle

Cultural Theory

Public Debate

Clumsy Solutions

Applications of Cultural Theory

Strengths and Weaknesses of Cultural Theory

Risk Communication as Argument.

Applications of Argumentation to Risk Communication

Strengths and Weaknesses of Viewing Risk Communication as Argument

9: Theories of Crisis Communication and Ethics

Ethics

Crisis Communication as an Ethical Domain

Responsible Communication

Significant Choice

The Ethic of Care

Virtue Ethics

Justice

Applications of Moral Theory to Crisis

10: Using Theories of Crisis Communication

Minimization of Communication in an All-Hazards Approach

The Practicality of Theory in Understanding Crisis Communication

The Pathway for Inspiring Meaningful Change

Successful Connections Linking Theory-Based Research and Practitioners

Academic and Professional Communication Associations

Government Agencies

Promising New Lines of Research

Message Tailoring

Social Media

Organizational Dissent

Positive deviance

Emergent Organizations

Informational Crises

Persistent Challenges

Invisible Success

Global Causation

Insufficient Instructional Crisis Communication

A Final Word

Index.

Notes:

Description based on publisher supplied metadata and other sources.

Includes bibliographical references and index.

ISBN:

9781118485934

OCLC:

826854568