Crowdsourcing in the public sector / Daren C. Brabham.

Format:

Book

Author/Creator:

Brabham, Daren C., 1982- author.

Series:

Public management and change.

Public management and change series

Language:

English

Subjects (All):

Public administration--United States--Citizen participation.

Public administration.

Political participation--Technological innovations--United States.

Political participation.

Social media--Political aspects--United States.

Social media.

Crowdsourcing--Political aspects--United States.

Crowdsourcing.

Physical Description:

1 online resource.

Edition:

First edition.

Place of Publication:

Washington, DC : Georgetown University Press, [2015]

Language Note:

English

Summary:

Crowdsourcing is a term that was coined in 2006 to describe how the commercial sector was beginning to outsource problems or tasks to the public through an open call for solutions over the internet or social media. Crowdsourcing works to generate new ideas or develop innovative solutions to problems by drawing on the wisdom of the many rather than the few. U.S. local government experimented with rudimentary crowdsourcing strategies as early as 1989, but in the last few years local, state, and federal government have increasingly turned to crowdsourcing to enhance citizen participation in problem solving, setting priorities, and decisionmaking. While crowdsourcing in the public sector holds much promise and is part of a larger movement toward more citizen participation in democratic government, there are also many challenges, especially legal and ethical issues, that need to be addressed to successfully adapt it for use in the public sector. This Digital Short offers both a scholarly introduction to crowdsourcing in the public sector and a practical "how-to" manual. This Digital Short includes extensive interviews and concludes with a list of the top ten best practices for public managers.

Contents:

Introduction : crowdsourcing and public participation

Crowdsourcing's conceptual foundations

Deciding if and when to use crowdsourcing

Knowledge discovery and management (KDM)

Distributed human intelligence tasking (DHIT)

Broadcast search

Peer-vetted creative production (PVCP)

The planning phase

Best practice 1. clearly define the problem and solution parameters

Best practice 2. determine the level of commitment to the outcomes

Best practice 3. know the online community and its motivations

The implementation phase

Best practice 4. invest in usable, interesting, well-designed tools

Best practice 5. craft policies that consider the legal needs of the organization and the online community

Best practice 6. launch a promotional plan and a plan to grow and sustain the community

Best practice 7. be honest, transparent, and responsive

Best practice 8. be involved, but let go of control

The post-implementation phase

Best practice 9. acknowledge users and follow through on obligations

Best practice 10. assess the project from many angles

Conclusion : the future of crowdsourcing in the public sector.

Notes:

Bibliographic Level Mode of Issuance: Monograph

Description based on print version record.

Includes bibliographical references.

ISBN:

9781626162228

1626162220

OCLC:

906699053