Front Office Management / Israel Tinoco Cajiao.

Format:

Book

Author/Creator:

Cajiao, Israel Tinoco, author.

Language:

English

Subjects (All):

Hospitality industry.

Hotel management.

Physical Description:

1 online resource (267 pages)

Edition:

First edition.

Place of Publication:

Burlington, ON : Toronto Academic Press, [2024]

Summary:

This book offers an in-depth look at front office management within the hospitality industry, emphasizing the importance of efficient front desk operations. It explores various aspects such as guest check-in procedures, staff roles, communication strategies, reservation systems, and front office accounting. The author, Israel Tinoco Cajiao, leverages over a decade of experience in hotel marketing and management to provide insights into optimizing guest experiences and operational efficiency. Aimed at professionals and students in hotel management, the book serves as a practical guide to mastering front office operations, ensuring guest satisfaction, and maintaining effective communication between hotel departments. Generated by AI.

Contents:

Cover

Title Page

Copyright

About The Author

Contents

List of Figures

List of Abbreviations

Preface

Chapter 1: Front Office – Introduction

Unit Introduction

1.1. Understanding Front Office Department

1.2. Historical Evolution Of The Front Office

1.3. Importance Of Front Office Department In Hotel

1.4. Front Office Operations

1.5. Guest Cycle In A Hotel

1.6. Front Office – Structure

1.7. Future Of Front Office

1.8. Changes Made In Front Office In Hotel Post Covid-19

1.9. Digital Hospitality Experience Post Covid-19

Review Questions

Multiple Choice Questions

References

Chapter 2: Duties And Responsibilities Of Front Office Staff In A Hotel

2.1. Front Office Manager

2.2. Duties And Responsibilities Of Assistant Front Office Manager

2.3. Reservation Supervisor Or Manager

2.4. Night Manager Or Night Audit Manager

2.5. Communication Manager

2.6. Lobby Manager Generated by AI.

Notes:

Description based on publisher supplied metadata and other sources.

Part of the metadata in this record was created by AI, based on the text of the resource.

Description based on print version record.

Includes bibliographical references and index.

ISBN:

9781779561305

177956130X

OCLC:

1450098866