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Handling Customer Complaints with Empathy / with Sara Odorisio and CRFT Productions.
- Format:
- Video
- Author/Creator:
- Odorisio, Sara, speaker.
- Language:
- English
- Genre:
- Instructional films.
- Educational films.
- Physical Description:
- 1 online resource
- Place of Publication:
- Carpenteria, CA : linkedin.com, 2025.
- System Details:
- Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection.
- digital
- Summary:
- Discover the skills required to handle customer service complaints with empathy.
- Handling customer complaints is a critical skill for maintaining satisfaction and trust. In this course, customer service expert Sara Odirisio demonstrates the importance of addressing complaints with empathy and discovering unresolved issues. From understanding different types of complaints to mastering the appropriate language, posture, and gestures, this course helps you develop the skills required to de-escalate tense situations, offering strategies for active listening, asking the right questions, handling aggressive customers, and more. Sara guides you through a practical five-step process to resolve complaints and shares tips for addressing written complaints and ensuring follow-up. By the end of this course, you'll be better prepared to navigate customer complaints with empathy, keeping interactions calm, professional, and solution-focused. Note: This course was created by Sara Odorisio and CRFT Productions. We are pleased to host this training in our library.
- Participant:
- Presenter: Sara Odorisio
- Notes:
- 1/10/202512:00:00AM
- Access Restriction:
- Restricted for use by site license.
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