Mastering Communication and Collaboration : A comprehensive guide to teamwork and leadership for IT professionals / Angus McIlwraith.

Format:

Book

Author/Creator:

McIlwraith, Angus, author.

Language:

English

Subjects (All):

Leadership--Information technology.

Leadership.

Communication.

Physical Description:

1 online resource (0 pages)

Place of Publication:

Swindon, England : BCS Learning and Development Ltd, [2023]

Summary:

As organisations shift towards a digital-first approach, the need for individuals with strong business acumen, interpersonal skills, and leadership capabilities has never been greater. This book aims to equip IT professionals with the knowledge and skills needed to collaborate and communicate effectively in today's fast-paced digital landscape.

Contents:

Front Cover

Half-Title Page

BCS, The Chartered Institute for It

Title Page

Copyright Page

Contents

List of figures and tables

Author

Note from the author

Abbreviations

INTRODUCTION

Background

What is an IT business partner?

1. COMMUNICATION - PARADOX, PURPOSE AND INTENTION

The purpose and intention of communication

Conclusion

2. KNOW YOUR AUDIENCE

Who are you talking to?

World views, lenses and schemas

Jargon and mixed audiences

Location and nation

Level and abstraction

3. COMMUNICATION METHODS AND TOOLS

Tools

Screen-based text and precis

The Rule of Three

Examples and analogies

4. STORYTELLING

Ubiquity, cycles and hardwired for children

How can we use stories in the workplace?

How to tell a story

Non-verbal communication

The longevity and power of stories

5. PRESENTING DATA AND INFORMATION

Data and information - what's the difference?

Detail - how much?

Trusted sources

Data and information visualisation

6. INTERPRETATION OF DATA

Confirmation bias

Communication intention

Communication status

7. FEEDBACK

Feedback models

How to get good feedback

How to give good feedback

8. COLLABORATION

Why collaborate?

What is collaboration?

Collaboration culture

9. COLLABORATION TOOLS

Common collaboration tools and suites

How to choose a collaboration tool

10. ANALYSING YOUR COLLABORATION SKILLS

Introduction

Johari model

Conciseness

Assertiveness

11. EMOTIONAL INTELLIGENCE AND COLLABORATION

Self-awareness

Self-management

Social awareness

Relationship management

12. PERSONAL BRANDING

Disclosure and intent

How to build your personal brand.

Brand characteristics

13. POSITIVE ATTITUDE

The history of positive mental attitude (PMA)

'Can-do' and faith

How to develop and maintain a PMA

Distilled positivity

14. NETWORKING

15. SUMMARY AND CONCLUSION

APPENDIX

Carnegie Foundation - A Study of Engineering Education

United States. Office of Strategic Services. Simple Sabotage Field Manual

Bibliography

Index

Back Cover.

Notes:

Includes bibliographical references and index.

Description based on print version record.

"BCS Learning & Development Limited"

Other Format:

Print version: McIlwraith, Angus Mastering Communication and Collaboration

ISBN:

9781780176062

1780176066

OCLC:

1409710379