Technology Enterprise Business Models : a Handbook for the Post Pandemic Era / Joosung J. Lee.

Format:

Book

Author/Creator:

Lee, Joosung J., author.

Language:

English

Subjects (All):

Business--Data processing.

Business.

Physical Description:

1 online resource (65 pages)

Edition:

First edition.

Place of Publication:

Singapore : Bentham Science Publishers, [2023]

Summary:

In the wake of the transformative global events since 2020, the economic landscape has undergone profound changes. Adapting to the new paradigms brought about by the pandemic requires innovative business models that seamlessly blend technology and offer hybrid online-offline services. This handbook is an essential guide for students and entrepreneurs navigating this evolving landscape. It equips readers with the knowledge and tools to create value and design effective online-offline business models that cater to the demands of the post-pandemic era. Key Themes: Technology-Service Management: Explore the concept of servitization, relevant frameworks, and the latest servitization trends that are reshaping industries. Business Innovations: Learn how businesses have leveraged technology and service-oriented approaches to thrive during and after the pandemic. Customer-Centric Models: Discover how to create business models that prioritize customer needs and preferences, effectively bridging the online and offline realms. Value Innovation: Explore how the convergence of technology and services drives value creation and contributes to social welfare. Real-World Examples: Gain insights from exemplary cases of servitization, illustrating how businesses have successfully overcome crisis situations. In an era defined by rapid change and uncertainty, this book empowers readers to harness the potential of technology-driven service models. Whether you're a student seeking to understand these shifts or an entrepreneur looking to adapt and innovate, this resource provides invaluable insights and practical guidance for the post-pandemic business landscape.

Contents:

Cover

Title

Copyright

End User License Agreement

Contents

Preface

ACKNOWLEDGMENTS

Acknowledgements

Introduction to Technology-Service Management: Servitization, Frameworks, and Servitization Trends

INTRODUCTION: THE CONCEPT OF SERVITIZATION

BENEFITS OF SERVITIZATION

IDENTIFYING THE NEED FOR SERVITIZATION: YANDEX'S PSS

The Gap Model of Service Quality

1. Knowledge Gap

2. Policy Gap

3. Delivery Gap

4. Communication Gap

5. Customer Gap

THE SERVQUAL MODEL

TYPES OF SERVITIZATION

Product Oriented PSS: Product-Related Service (PRS) and Product-Related Advice (PRA)

Use Oriented PSS: Product Lease, Product Sharing / Renting, Product Pooling and Pay-Per-Service

Result Oriented: Outsourcing and Functional Result

CONCLUSION

REFERENCES

Technology-Service Business Innovations through the Pandemic Era

INTRODUCTION

SERVITIZATION: DIGITALIZATION AND SUSTAINABILITY TAKING OVER THE PANDEMIC

HEALTH- AND MEDICINE-RELATED INNOVATIONS

Telehealth: Virtual Platforms for Medical Consultations

Automated Diagnosis Platforms and Applications

Health Condition Tracking Software and Wearables

SERVITIZING MANUFACTURING INDUSTRY

SERVITIZATION TAKING THE NEXT STEP: CASES OF FITNESS, AND CLOTHING RETAIL INNOVATIONS

Clothing Virtual Transformation Boom

Virtual Workouts as the New Go-To Standard

Creating Customer-Oriented Online-Offline Business Models

CUSTOMER EXPERIENCE: UNDERSTANDING THE IMPORTANCE

SERVICE DESIGN: THE PRINCIPLES

SERVICE DESIGN: PROCESS AND FRAMEWORKS

Persona

Service Blueprint

Technology-Service Convergence for Value Innovation and Social Welfare

VALUE INNOVATION: UNDERSTANDING THE CONCEPT AND BACKGROUND.

VALUE INNOVATION: SHOWCASING ADVANTAGES THROUGH REAL-LIFE CASES

VALUE INNOVATION: IMPLEMENTING

HEALTHCARE VALUE AND SOCIAL INNOVATION: SOUTH KOREA'S CASE ON TRADITIONAL KOREAN MEDICINE VALUE INNOVATION

Exemplary Cases of Servitization for Overcoming Crisis

Coupang: E-Commerce Services Pandemic Boom

MY REAL TRIP: SHIFTING TRAVEL PLATFORMS FOCUS TO VIRTUAL &amp

DOMESTIC ROUTES

RIDI BOOKS: FORMING LONG-TERM CUSTOMER RELATIONSHIPS BASED ON PSS

Subject Index.

Notes:

Includes bibliographical references.

Description based on publisher supplied metadata and other sources.

Description based on print version record.

ISBN:

9789815179484

9815179489

OCLC:

1406409738