Conflict Resolution Playbook : Practical Communication Skills for Preventing, Managing, and Resolving Conflict / Jeremy Pollack.

Format:

Book

Author/Creator:

Pollack, Jeremy, author.

Language:

English

Subjects (All):

Conflict management.

Physical Description:

1 online resource (117 pages)

Edition:

First edition.

Place of Publication:

Naperville, Illinois : Callisto Publishing LLC, [2020]

Summary:

This book offers a comprehensive guide to conflict resolution, focusing on both prevention and resolution strategies. It explores the psychology of conflict, essential communication skills, and effective techniques to address interpersonal disagreements in professional and personal contexts. The author aims to equip readers with practical tools to foster peace, collaboration, and personal growth. Intended for individuals seeking to improve their conflict management skills, the book emphasizes the importance of understanding diverse perspectives and building a strong foundation for peaceful interactions. Generated by AI.

Contents:

Cover

Title Page

Copyright Page

Dedication

Contents

Introduction

Part 1: The Fundamentals of Conflict Resolution

Chapter 1: Conflict Resolution 101

Chapter 2: 10 Essential Communication Skills for Resolving Conflict

Part 2: Strategies to Prevent Conflicts

Chapter 3: Establishing the Right Conditions for Difficult Conversations

Chapter 4: Letting Go of Resentment

Chapter 5: Setting Clear Expectations

Chapter 6: Recognizing Different Communication Styles

Chapter 7: Honoring Diversity

Chapter 8: Staying Open When You Want to Shut Others Down

Chapter 9: Keeping Your Cool When Conversations Get Hot

Part 3: Strategies to Resolve Conflicts Once They Start

Chapter 10: Separating Behavior from Interpretation

Chapter 11: Knowing When (and How) to Offer Support

Chapter 12: Taking Responsibility and Knowing How to Apologize

Chapter 13: Practicing Assertiveness

Chapter 14: Collaborating on a Solution

Chapter 15: Creative Problem Solving

Chapter 16: Devising a Plan of Action

Part 4: Classic Conflicts: Specific Strategies for Universal Problems

Chapter 17: Sharing and Receiving Criticism

Chapter 18: Handling Passive Aggression

Chapter 19: Responding to Gaslighters

Chapter 20: Dealing with Insubordination Generated by AI.

Notes:

Includes bibliographical references.

Description based on publisher supplied metadata and other sources.

Part of the metadata in this record was created by AI, based on the text of the resource.

Description based on print version record.

Other Format:

Print version: Pollack, Jeremy Conflict Resolution Playbook

ISBN:

9781647395636

OCLC:

1451803874