Creating Experience-Driven Organizational Culture : How to Drive Transformative Change with Project and Portfolio Management.

Format:

Book

Author/Creator:

Zeitoun, Al.

Language:

English

Subjects (All):

Organizational change--Management.

Organizational change.

Project management.

Corporate culture.

Physical Description:

1 online resource (302 pages)

Edition:

1st ed.

Place of Publication:

Newark : John Wiley & Sons, Incorporated, 2024.

Summary:

"The future of work is becoming one of the top priorities professionals and leaders invest in to understand and shape their organizations. Over the next decade, a dedicated focus on creating a fitting experience-driven culture is expected. It is now clearer than ever that it is not just Artificial Intelligence, or even connecting the real and virtual, that are the only ingredients to expediting and scaling change, but it is culture that will energize and sustain the achievement of strategic benefits in the long run. This topic creates the foundation for understanding the principles of what an experience-driven culture looks like"-- Provided by publisher.

Contents:

Cover

Title Page

Copyright

Contents

Preface

Background: What Inspired This Book

Part I Experience‐Driven Innovation with Portfolio of Projects

Section Overview

Section Learnings

Introduction

Chapter 1 Innovation in the World of Projects

1.1 The Holistic View

1.1.1 Developing the Holistic View

1.1.2 Connecting to the Movies

1.2 Portfolios of Projects Matter

1.3 The Speed of Innovating

1.4 Managing Transformation Matters

1.5 The New Strategist

1.6 Collaborating Across Diverse Views

1.7 Aligning Stakeholders

1.8 Championing Innovation

Reference

Chapter 2 Creating Experiences

2.1 The Changing Ways of Working

2.2 Experiences Matter

2.3 Innovation Labs

2.4 Creating a Connected Ecosystem

2.5 Thinking Culture

Chapter 3 Driving Integration

3.1 The Portfolio, Program, and Project Link

3.2 The Portfolio Management Professional

3.3 The Value Focus

3.4 Integrating with Simplicity

3.4.1 Introduction

3.4.2 The Program Way

3.4.3 The Program Way Letter to Future Program Managers

3.4.4 The Program Way's Future Conductor

3.4.5 The Holistic View of the Program Way

3.4.6 The Path Forward

3.5 Integrating Stories

Part II Essential Skills to Lead Experience‐Driven Cultures

Chapter 4 Project Impact Muscle

4.1 The Future of Work

4.2 Leading Projects

4.3 Impact Matters

4.3.1 Introduction

4.3.2 Forecasting Changes to the Role of the Project Manager

4.3.3 Drivers for Role Change

4.3.4 Types of Projects

4.3.5 Making Business Decisions

4.3.6 The Fuzzy Front End (FFE)

4.3.7 New Metrics

4.3.8 Methodologies

4.3.9 Leadership

4.3.10 Change Management

4.3.11 Crisis Management

4.3.12 The Path Forward

4.4 Building Project Muscles.

Reference

Chapter 5 Effective Experiencing

5.1 Experience‐Driven Features

5.2 Continual Adapting

5.3 Social Leadership

5.4 Creating a New Mindset

5.5 Sustaining Creativity

Chapter 6 Human Connection

6.1 The Power of Bridging

6.2 Communicating with Impact

6.3 The Portfolio Success Link

6.4 Experience‐Driven Mastery

6.5 The Inspiring Leader

6.5.1 Introduction

6.5.2 Servant Leadership Matters

6.5.3 Crisis Leadership is a Difference Maker

6.5.4 Inspirational Leadership

6.5.5 The Path Forward

References

Chapter 7 Digital Fluency

7.1 AI Has Many Edges

7.2 The Digital Experience

7.3 Innovating with Intelligence

7.4 Creating the New Human

7.4.1 Introduction

7.4.2 The Estimating Challenges

7.4.3 Overcoming Estimating Challenges

7.4.4 The Need for Knowledge Repositories

7.4.5 Intangible Intellectual Capital Assets

7.4.6 Categories of Knowledge

7.4.7 The Need for Business Intelligence Systems

7.4.8 Big Data

7.4.9 The Path Forward

7.5 The New Human Attributes

7.6 Achieving Balance

Part III Creating Experience‐Driven Cultures with Enterprise Portfolio Management Muscles

Chapter 8 Building the Experience‐Driven Culture

8.1 Success Ingredients

8.2 Tone Matters

8.3 Value‐Based Decision‐Making

8.3.1 Introduction

8.3.2 Experience Focused PPM

8.3.3 Impact of Innovation on Decision‐Making

8.3.4 Customer Focused Decision‐Making Metrics

8.3.5 The Path Forward

8.4 Building Momentum

Chapter 9 Sustaining Cultural Excellence

9.1 Simplicity of Powerful Culture Ethos

9.2 Resiliency in Leadership

9.3 The Ownership Culture

9.4 Trust Foundation Building

9.5 Sustaining Supporting Behaviors.

Chapter 10 Enterprise Portfolio Management Muscles

10.1 The Portfolio Management Ecosystem

10.2 The Critical Skills for Portfolio Management

10.2.1 Introduction

10.2.2 The Strategic Benefits of Good Project/Program Management

10.2.3 Operating Models of the Future

10.2.4 Organizing of Future Projects

10.2.5 Strategic Focus Shifts

10.2.6 The Path Forward

10.3 Aligning the Enterprise

10.4 Decision‐Making Excellence

10.5 Portfolio Management Maturity

10.5.1 The Maturing Culture

10.5.2 The Supporting Cultural Attributes

10.5.3 Portfolio Muscles Building

Chapter 11 The Adaptable Future Organization

11.1 The Dynamic State of Tomorrow's Organizations

11.2 The Future Organizational Attributes

11.2.1 The Importance of Project Management Best Practices

11.2.2 Definition of a Best Practice

11.2.3 Sources of Best Practices

11.2.4 Validation of Best Practices

11.2.5 Classification of Best Practices

11.2.6 Management of Best Practices

11.2.7 Revalidation of Best Practices

11.2.8 Utilization of Best Practices

11.2.9 Knowledge Transfer

11.2.10 Sustainment

11.2.11 What Does the Next Decade Hold for Best Practices?

11.2.12 Conclusion

11.3 The Adapting Value

11.4 Balancing Steadiness with Change

11.5 Co‐Created Execution Plans

11.6 Strategic Consistency

Part IV The Path Forward

S4.1 Strategic Opportunities

S4.1.1 Background

S4.1.2 Understanding Pain Points

S4.1.3 Traditional Pain Points

S4.1.4 Customer Communications as Seen by the Contractor or a Third Party

S4.1.5 Customer Communications as Seen by DoD

S4.1.6 Project Management Becomes a Career Path Position

S4.1.7 Project Sponsorship

S4.1.8 Standardization of Processes

S4.1.9 Finding Other Applications for Project Management.

S4.1.10 Twenty‐First Century Pain Points Appear

S4.1.11 The EVMS Becomes a Dinosaur

S4.1.12 Executive Support for the New Metrics Management Programs

S4.1.13 The Growth of New Flexible Methodologies

S4.1.14 The Path Forward

S4.1.15 Culture: Anchoring of New Ways of Running Projects

S4.1.16 Principles: The New Fork in the Road

S4.1.17 The Human: The Most Stretched Side of the Coin

S4.1.18 Digital: The Creator of Time to Think Again for a Change

S4.1.19 Conclusion

S4.2 Secrets for Leading and Driving

S4.2.1 Introduction

S4.2.2 The Journey of Selecting the Project Manager

S4.2.3 Educating Project Managers

S4.2.4 Preparing Project Managers

S4.2.5 Additional Learning Along the Journey

S4.2.6 Stakeholders Project Management Knowledge

S4.2.7 The Path Forward

S4.3 Successful Transformations

S4.3.1 Defining Success

S4.3.2 Role of the Project Sponsor

S4.3.3 The Project Sponsor/Project Manager Working Relationship

S4.3.4 Customer Communications

S4.3.5 Information is Power

S4.3.6 Sponsorship Growth

S4.3.7 Educating Sponsors

S4.3.8 The Fear of Becoming a Sponsor

S4.3.9 Sponsor's Role in Project Staffing

S4.3.10 Sponsorship Staffing with a Hidden Agenda

S4.3.11 Making Unrealistic Promises to the Customers

S4.3.12 Not Wanting to Hear any Bad News

S4.3.13 Lessons Learned

S4.3.14 The Need for Sponsorship Standards

S4.3.15 The Path Forward

S4.4 A Booz Allen Secret Sauce Example

S4.4.1 Introduction

S4.4.2 Starting with Integration Philosophy and Strategy

S4.4.3 Tools and Techniques

S4.4.4 Conclusion

S4.5 Innovation Excellence

S4.5.1 The Need for an Innovation Unit

S4.5.2 The Birth of "Skunk Works"

S4.5.3 Challenges with "Skunk Works" Growth.

S4.5.4 Kelly's 14 Rules and Practices at Skunk WorksThe rules can be found at lockheedmartin.com/us/aeronautics/skunkworks/14rules.html.

S4.5.5 Project Management Practices Within Skunk Works

S4.5.6 Conclusion

Index

EULA.

Notes:

Description based on publisher supplied metadata and other sources.

ISBN:

9781394257041

139425704X

9781394257034

1394257031

9781394257027

1394257023

OCLC:

1460295320