A new approach to cross-cultural people management : people are people / Robert Grosse.

Format:

Book

Author/Creator:

Grosse, Robert E., author.

Language:

English

Subjects (All):

Diversity in the workplace--Management.

Diversity in the workplace.

Multiculturalism.

Personnel management.

International business enterprises--Personnel management.

International business enterprises.

Physical Description:

1 online resource (129 pages)

Place of Publication:

New York, NY : Routledge, [2023]

Summary:

"When managing cross-culturally in a polarized world, recognizing similarities and establishing common ground can be key to success. This book argues that despite differences in language, political systems, income levels, and other factors, people are people. There is no doubt that cultural differences should be understood and appreciated, not only because this is the right thing to do in a multicultural world, but because failure to understand these differences when doing business can result in costly mistakes. But when managing people, what matters most is showing respect and interest - because what motivates (and de-motivates) is the same regardless of cultural background. This book explains and illustrates eight themes in which people are very similar across cultures, including trust, fairness, integrity, and, though often overlooked in an organizational context, the reasons why people work. Business leaders, human resources professionals, organizational consultants, and students in these fields will appreciate this fresh perspective on people management, and mini-cases and interviews with senior executives provide inspiring real-world examples. Supplementary materials available online include slides, additional cases, videos, and more"-- Provided by publisher.

Contents:

Cover

Half Title

Title Page

Copyright Page

Table of Contents

Chapter 1 People Really Are People

What Motivates People Across Cultures?

What De-Motivates People Across Cultures?

How Do You Create Trust Between Two People From the Same Or Different Cultures?

How Important Is It to Show Respect for People in Different Cultures?

How Do You Demonstrate Fairness in the Way You Deal With People?

Do People See Honesty/integrity the Same Across Cultures, Or Are There Differences?

Is Being Forward-Looking Or Planning Ahead Important in a Culture Or Not?

What Are the Reasons That People Work?

Conclusions

References

Chapter 2 What Motivates People?

Praise

Money/compensation

Sense of Purpose

Recognition

Job Stability

Interesting, Challenging Work

Opportunity for Development

Autonomy

Fun

Keeping People in a Post-Covid World

Chapter 3 What De-Motivates People?

Criticism for Mistakes Or for Doing a Bad Job

Overwork/underpayment

Lack of Purpose Or Disorganization

Ignoring Achievements and Also Ignoring Poor Performance

Uncertainty

Lack of Opportunity for Development

My Boss Is a Jerk - Poor Management Style

Red Tape and Unnecessary Rules

Lack of Empowerment

Poor Communication

Summing Up

Note

Chapter 4 Trust

How Do You Create Trust Between People?

Demonstrate Your Own Trust

Be Honest

Admit Mistakes

Be Transparent in Decision-Making

Give Them Opportunity to Work Without Supervision - Demonstrate Trust

Meals and Entertainment Together

Spending Time Together

Make People Feel Like Contributors

Give Them the Opportunity to Learn

Communicate Effectively and Be Consistent

Listen!

Take Responsibility for Failures

Build Trust Gradually.

Stress Is Lower in High-Trust Organizations

Building Business Relationships Requires Trust: How Do You Get There?

Notes

Chapter 5 Respect and Self-Esteem

Respect

Personal ('owed') Respect

Performance ('earned') Respect

Respect for Position

Respect Following Social Norms

Self-esteem

Creating an Environment to Increase Employee Self-Esteem

Chapter 6 Fairness

Three Broad Areas of Fairness in Business

Process/procedural Fairness

Outcome Fairness

Approach Or Goal Fairness

Implementation of a Fair Evaluation Process

Views of Fairness Across Countries

Chapter 7 How Important Is Integrity in Business?

Introduction

How Do You Define Integrity?

Integrity in Business

White Lies About the Business

White Lies About People

Ethics in Decision-Making

Does Honesty Pay?

What About Corruption?

Do People From Different Cultures See Corruption Differently?

Chapter 8 Planning, Looking Forward

Is Forward-Looking Behavior Important to Your Organization?

How Do People Demonstrate Forward-Looking Behavior in an Organization?

How Can a Leader Increase the Forward-Looking Behavior of Employees?

Is Planning Ahead Important for People in Your Organization? How? Why?

Is Forward-Looking Behavior Stymied By Uncontrollable Conditions?

Can You Measure Forward-Looking Behavior?

How Far Forward Should You Look?

Chapter 9 Why Do People Work?

How Important Is Meeting Basic Needs?

Are People Working to Maximize Their Incomes?

Is the 'Work/life Balance' Really an Issue in Your Organization?

Why Do People Work?

Did this Change During and After the Covid-19 Pandemic?

Work Attitudes of Millennials.

Do People Around the World Care About Sustainable Development Goals (SDGs)?

Chapter 10 Conclusions

Review of Findings

Additional Areas for Executives and Managers to Consider for Improving Organizational Performance

Index.

Notes:

Includes bibliographical references and index.

Description based on print version record.

Other Format:

Print version: Grosse, Robert A New Approach to Cross-Cultural People Management

ISBN:

9781003367512

1003367518

9781000865158

1000865150

9781000865103

100086510X

OCLC:

1348504192