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Customer Success : Aligning Expectations in Times of Rapid Change / with Madecraft and Kevin Francisco.
- Format:
- Video
- Author/Creator:
- , Madecraft, speaker.
- Language:
- English
- Genre:
- Instructional films.
- Educational films.
- Physical Description:
- 1 online resource
- Place of Publication:
- Carpenteria, CA : linkedin.com, 2024.
- System Details:
- Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection.
- digital
- Summary:
- Learn techniques for effectively managing customer expectations in a fast-paced environment, ensuring that you can consistently meet or exceed those expectations.
- Senior customer success manager Kevin Francisco shares strategies for enhancing customer relationships in changing landscapes. First, he'll guide you in using data-driven approaches for understanding market trends and adjusting customer success strategies. Then, you'll discover how to create feedback mechanisms to align customer expectations and promote proactive outreach. After completing this course, you'll be able to foster customer satisfaction and retention by adeptly managing expectations in dynamic settings. This course was created by Madecraft. We are pleased to host this training in our library.
- Participant:
- Presenter: Madecraft
- Notes:
- 10/11/202412:00:00AM
- Access Restriction:
- Restricted for use by site license.
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