The Handbook of crisis communication / edited by W. Timothy, Sherry J. Holladay.

Format:

Book

Contributor:

Coombs, W. Timothy, editor.

Holladay, Sherry J., editor.

Series:

Handbooks in communication and media

Language:

English

Subjects (All):

Crisis management.

Communication in management.

Physical Description:

1 online resource (592 pages)

Edition:

Second edition.

Place of Publication:

Chichester, West Sussex : Wiley Blackwell, ℗2023.

Summary:

"Written as a tool for both researchers and communication managers, The Handbook of Crisis Communication is a comprehensive examination of the latest research, methods, and critical issues in crisis communication. Incorporating the views and research of more than 50 top scholars, the book provides a starting point for developing crisis communication as a distinctive field research rather than as a sub-discipline of public relations or corporate communication. Going beyond traditional applications, the Handbook also explores the key emerging areas of new technology and global crisis communication. Designed to improve the practice of crisis communication, The Handbook of Crisis Communication provides a collection of approaches and insights into crisis communication that informs the work of practitioners, with applied research to make crisis communication more effective. It also offers a resource for crisis communication researchers, including various methods of studying crisis communication and suggestions for future research. Updates in this second edition include new and revised case studies, discussion of the latest terminology and methods, new scenarios for students and practitioners to consider, and more"-- Provided by publisher.

Contents:

Cover

Title Page

Copyright Page

Contents

Acknowledgments

Notes on Contributors

Orientation to the Second Edition

PART I Explication of Methods

Chapter 1 Crisis Communication and Computational Methods

Introduction

The Basis of Computational Communication Science

Deductive Methods

Inductive Methods

Advanced Techniques

Distributed Word Embeddings

Deep Learning Based Text Classification

Machine Vision

Advanced Techniques and Crisis Communication

Misinformation

Concluding Remarks

Note

References

Chapter 2 Extending Experimental Crisis Communication Research: Reflections and Recommendations

Theoretical Approaches to Experimental Crisis Research

Manipulating Independent Variables in Crisis Work

Measuring Dependent Variables in Experimental Crisis Research

Recommendations for Enhancing Experimental Crisis Research

Chapter 3 Crisis Response Effectiveness: Methodological Considerations for Advancement of Empirical Research about Response Impact

Background on the Study of Crisis Management

Situational Crisis Communication Theory

Implications of the Unidimensionality of Crisis Communication Responses in SCCT

Enhancing Experimental Research Using SCCT

Identification of Dependent Variables

Crisis Response Messages as Unique Categorical Strategies

Crisis Communication Messages

Better Data Reporting

Continuing to Move Forward While Looking Back

Conclusion

Chapter 4 Tackling the Information Overload: Using Automated Content Analysis for Crisis Communication Research

Applied Methods

Fields of Application

Organizational Crises

Public Health Crises

Political Crises

Disasters

Limitations of Automated Content Analysis

Missing Validity

Missing Analytical Depth.

Complementing Computational Methods with Manual Content Analysis

PART II Theory Refinement and Development

Chapter 5 A Meta-Theoretical Orientation to Crisis Communication

Meta-Theory

Meta-Analysis

Method

Results

A Meta-Theory of Crisis

Limitations

Chapter 6 Corporate Apologia as Crisis Communication

Definitional Matters

Order, Guilt, and Restoration

Definition

Social Legitimation Crisis

Kategoria

Contexts

Response

Substantive and Stylistic Matters

Definitional Message Strategies

Atonement

Narrative Theory

Secular Remediation Rituals

Liability

Research Matters

An Expansive Approach to Message Strategies

Increasing Appreciation of the Role of Narratives

More International Cases

Role of Social Media

Performative Dimensions

Time as Structural Rather than Temporal

Ethical Considerations

Chapter 7 The Benefits and Pitfalls of Stealing Thunder

The Effectiveness of Self-Disclosure

Contributions to Crisis Communication Theory

Stealing Thunder as an Easy Fix?

The Way Ahead

Crisis Disclosure Strategies

Timing and Frequency of Crisis Communication

Lifting Restraints

Chapter 8 Contingent Organization-Public Relationships and their Application in Organizational Crises

COPR: A Contingent Perspective of Relationships Theoretical Origins of COPR

Assumptions of COPR

Operationalization of COPR

Implementing COPR in Crisis Management

An AI Solution for COPR

Input Data in Crises

Supervised Machine Learning

Output Decision

Concerns of Using an AI Solution

References.

Chapter 9 Revisiting the Discourse of Renewal Theory: Clarifications, Extensions, Interdisciplinary Opportunities

Foundational Framework

Learning from Failure

Ethical Communication

Prospective Versus Retrospective Vision

Effective Rhetoric

Renewal as a Process

The Interaction of Renewal and Resilience

Renewal and Resilience

Future Directions

Chapter 10 Title IX in the Age of #MeToo: The Limits of Discourse of Renewal on Crisis Communication

Organizational Structures in Academe Sustaining Sexual Harassment

Task and Organizational Structure

Isolation of Targets

Organizational Power Relationships

Discourse of Renewal

Case Study: Baylor University

Act I: The Cover-Up

Act II: Where Was Title IX?

Act III: Discourse of Renewal

Rethinking Discourse of Renewal

Chapter 11 Social-Mediated Crisis Communication Research: How Information Generation, Consumption, and Transmission Influence Communication Processes and Outcomes

A Decade of Social-Mediated Crisis Communication Research

Crisis Information Generation

Publics' Perspectives

Organizations' Perspectives

Crisis Information Consumption

Crisis Information Transmission

Discussion

Establishing Influence

Content Transmission by Followers and Inactives

Dark Side of Social Media and Crisis Communication

Message Testing

Deeper Dive into Social Media Channels

Chapter 12 Rhetorical Arena Theory: Revisited and Expanded

Introducing Rhetorical Arena Theory

RAT Applies to All Types of Crises

Rhetorical Arena and its Sub-Arenas

The Concept of Sub-Arena.

Sub-Arena Studies

Revisiting the Concept of Sub-Arena

Arena and Sub-Arenas in the Telenor Complaints Crisis on Facebook in 2012

A Look to the Future: Theory Building and Methodological Challenges of RAT

Chapter 13 Antifragile Paracrisis Communication: Managing Paracrises as Crisis Risks and Potential Opportunities

Managing Paracrises to Mitigate Crisis Risks

An Antifragility Approach to Paracrisis Communication Management

Antifragility and Strategies to Attain Antifragility

Toward Antifragile Paracrisis Communication Practices

Future Research Suggestions

Chapter 14 Situational Crisis Communication Theory (SCCT): Refining and Clarifying a Cognitive-Based Theory of Crisis Communication

Overview of SCCT Basics

Crisis Types

Contextual Modifiers

Crisis Interventions

SCCT and Researchers: Common Errors when Applying SCCT

Denial and Crises Do Not Mix

Begin with the Ethical Base Response

Crisis Responsibility Is more Akin to Accountability than Blame

Measure Account Acceptance

Why Theoretical Misrepresentation Is Problematic

SCCT and Professionals: Evidence-Based Crisis Communication

Future Research Directions

Crisis Outcomes

Assessing Crisis Situations

PART III New Directions

PART III A Political Crises

15 Crisis Communication in Authoritarian Systems and Digital Innovation: How Do Autocracies Resolve the Dictator's Dilemma in Crisis Situations?

The Politics of Disasters in Democratic and Authoritarian Systems: The Impact on Crisis Communication

Crisis Communication in a Digital Environment: The Dictator's Dilemma

Conceptual Framework: Crisis Communication Through Mediational Lenses.

Crisis Communication and Digital Innovation in Russia: From the Wildfires of 2010 to COVID-19

16 Political Crisis or Political Cartoon: Which Comes First?

COVID-19 in the United States

Political Corruption and the Presidency in Brazil, 2010-2016

Charlie Hebdo, Paris, France, 2015

17 US Presidents and Crisis Communication

Presidents and Crisis

Persuasive Constraints and Advantages of the Presidential Office

The Tangible and Symbolic Resources of the Presidency

The Advantages and Challenges of a Changing Media Environment

Greater Presidential Power and Resources with Respect to Foreign, as Opposed to Domestic Crises

Americans' Dwindling Levels of Knowledge about Civics and History

Essential Elements of Wise Presidential Crisis Promotion and/or Management

Notes

PART III B Public Health Crises

18 Integrating Strategy and Dosage: A New Conceptual Formula for Overcoming Unintended Effects in Public Health Crisis Communication (PHCC)

Public Health Crisis and Public Health Crisis Communication

Public Health Crisis Communication: Opportunities and Challenges

Public Health Crisis Communication as a Neutralization Process: A Chemical Analogy

PHC and PHC Strength

Intended and Unintended Effects of PHCC

PHCC Strategy and Dosage: Strategizing the Concentration of "Base Solution"

PHCC "Solute": Message Strategy

Emotional Appeal

Rational Appeal

PHCC "Solvent": Source and Channel

Source

Channel

PHCC Dosage: Volume of "Base Solution"

Key Elements of Dosage: Mere Exposure and Perceived Engagement

Mere Exposure

Perceived Engagement

PART III C Natural Disasters.

19 Mitigating Crises: Analyzing, Planning, Organizing, Mobilizing, and Communicating to Address Natural Disasters.

Notes:

Description based on print version record.

Includes bibliographical references and index.

Other Format:

Print version: Coombs, W. Timothy The Handbook of Crisis Communication

ISBN:

9781119678946

1119678943

9781119678953

1119678951

9781119678939

1119678935