Connecting with Customers Across Channels : Build Loyalty and Stand Out in the AI Era / with Stacy Sherman.

Format:

Video

Author/Creator:

Sherman, Stacy, speaker.

Contributor:

linkedin.com (Firm)

Language:

English

Genre:

Instructional films.

Educational films.

Physical Description:

1 online resource

Place of Publication:

Carpenteria, CA : linkedin.com, 2024.

System Details:

Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection.

digital

Summary:

Learn how to create a comprehensive omnichannel communication plan that aligns messaging, offers personalized engagement, and reinforces trust through strict data management.

Unlock the secrets to creating seamless customer experiences that inspire loyalty. Join instructor Stacy Sherman as she guides you through the art of building and implementing powerful omnichannel communication strategies. Discover how personalized communication can break down barriers and foster enduring customer relationships. Learn how to refine interactions across all channels by crafting customer journey maps and employing customer feedback through interviews and surveys. Work to eliminate long wait times, limited support schedules, ineffective automation, and policy inconsistencies across channels by enhancing customer care. Plus, discover how to design transparent order and delivery systems that help to eliminate customer uncertainties and establish a solid omnichannel governance framework. By the end of this course, you will have an action plan to engage audiences with personalized experiences and maintain high-quality communication standards across all platforms.

Participant:

Presenter: Stacy Sherman

Notes:

10/03/202412:00:00AM

Access Restriction:

Restricted for use by site license.