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The CX Value Chain : Linking Customer Experience to Business Outcomes / with Jeannie Walters.
- Format:
- Video
- Author/Creator:
- Walters, Jeannie, speaker.
- Language:
- English
- Genre:
- Instructional films.
- Educational films.
- Physical Description:
- 1 online resource
- Place of Publication:
- Carpenteria, CA : linkedin.com, 2024.
- System Details:
- Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection.
- digital
- Summary:
- Gain skills to demonstrate the comprehensive value of customer experience management, linking it to financial gains while providing actionable strategies for sustained success.
- A strong customer experience (CX) strategy can provide a distinct competitive advantage in today's business landscape. In this course, Jeannie Walters shows how understanding and managing your customers' interactions with your brand to create positive experiences at every touchpoint can help your organization excel and outpace the competition. Learn how to create a compelling business case for CX, expand CX value, and implement and expand CX for long-term value. Join Jeannie in this course to see how you can leverage customer experience management into higher customer loyalty, increased sales, and stronger brand reputation.
- Participant:
- Presenter: Jeannie Walters
- Notes:
- 9/17/202412:00:00AM
- Access Restriction:
- Restricted for use by site license.
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