Leveraging AI in Contact Centers : Overcoming Volume and Improving Customer Experience / with Blake Morgan.

Format:

Video

Author/Creator:

Morgan, Blake, speaker.

Contributor:

linkedin.com (Firm)

Language:

English

Genre:

Instructional films.

Educational films.

Physical Description:

1 online resource

Place of Publication:

Carpenteria, CA : linkedin.com, 2024.

System Details:

Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection.

digital

Summary:

Learn how to level up customer service in your organization's contact centers using the transformative potential of AI.

In this course, customer service expert Blake Morgan equips you with valuable insights, practical strategies, and best practices for harnessing the power of AI to enhance customer service, improve efficiency, and drive business growth in the context of your contact centers. Learn how to develop a comprehensive AI strategy for your contact center, identifying key areas where AI can be leveraged to improve customer service and operational efficiency. Go over assessing your organization's readiness for AI implementation and identify the necessary steps to prepare the contact center staff for successful AI adoption. Find out how to evaluate and select appropriate AI solutions for your contact center and how to implement these solutions effectively. Plus, explore the importance of continuously monitoring and optimizing the performance of your AI-enabled contact center operations using relevant KPIs, feedback from stakeholders, and data-driven improvements.

Participant:

Presenter: Blake Morgan

Notes:

8/30/202412:00:00AM

Access Restriction:

Restricted for use by site license.