Crisis-Ready Teams : Data-Driven Lessons from Aviation, Nuclear Power, Emergency Medicine, and Mine Rescue / Mary Waller and Seth Kaplan.

Format:

Book

Author/Creator:

Waller, Mary, author.

Kaplan, Seth, author.

Series:

High reliability and crisis management.

High Reliability and Crisis Management Series

Language:

English

Subjects (All):

Crisis management.

Teams in the workplace.

Physical Description:

1 online resource (198 pages)

Edition:

First edition.

Place of Publication:

Stanford, California : Stanford University Press, [2024]

Summary:

Prepare any team for peak performance when crisis comes. Crisis-Ready Teams explains how any team, and any team leader, in any industry or sector, can prepare in advance to manage crises that suddenly pull people together to address high-magnitude events that could seriously harm their organizations. The book is based on extensive, unprecedented research on crisis team dynamics, key success behaviors, and why some teams perform so much better than others. Leading scholars Mary J. Waller and Seth A. Kaplan recorded and statistically analyzed audio and video recordings of hundreds of hours of crisis simulations involving flight crews, nuclear power plant control rooms, mine rescues, emergency room doctors and nurses, etc. Based on this empirical research, and other academic literature on how teams perform in crises, the authors show how crisis teams and leaders can cement crucial behaviors through attention to team composition and communication, especially in the first few minutes of a crisis. The book provides a valuable framework and research data for scholars studying crises and teams in organizations. It is also appropriate for MBA or executive education instruction on crisis management and leadership.

Contents:

Front Cover

Half-title

Title Page

Copyright

Dedication

Contents

Preface

Introduction. Teams and Crises: What Is a Crisis? How Do Teams React to Them?

1. How Teams Respond to Rare, Catastrophic Events: An Overview

Part I. Setting the Tone for a Crisis Response: Why Are the First Few Minutes Critical for Team Success?

2. Tone, Timing, and Patterns

3. How Trauma Teams and Flight Crews Set the Tone

4. How Seaport and MBA Crisis Teams Share Information and Avoid Solution Fixation

Part II. Adapting on the Fly: What Are the Specific Behaviors Successful Teams Use to Adapt to Unexpected Crises?

5. To Adapt . . . With Routines or Without Them?

6. How Flight Crews and Nuclear Plant Crews Adapt during Crises

7. How the NEADS Team Adapted to the Nonsensical on 9/11

Part III. Finding the Balance: What Are the Three Key Tensions That Successful Team Leaders Manage in Their Teams during a Crisis?

8. Team Leaders and Tensions

9. How Nuclear Plant Crews Balance Routine and Improvisation

10. How Flight Crews Balance Planning and Acting

11. How Mine Rescue Teams Go Slow . . . to Go Fast

Part IV. Helping Teams Become Crisis-Ready: How Can We Best Prepare Teams to Face a Crisis-Filled Future?

12. Designing High-Performing Teams for Crises

13. Training High-Performing Teams for Crises

14. Enhancing Team Resilience for Crises

15. The Ethics of Crisis Preparation

Notes

Index

Series Page

Back Cover.

Notes:

Description based on publisher supplied metadata and other sources.

Description based on print version record.

Includes index.

ISBN:

9781503639713

1503639711

OCLC:

1451803737