1 option
Juran's quality handbook : the complete guide to performance excellence / [edited by] Joseph M. Juran, Joseph A. De Feo.
- Format:
- Book
- Series:
- McGraw-Hill's AccessEngineering
- Language:
- English
- Subjects (All):
- Quality control--Handbooks, manuals, etc.
- Quality control.
- Genre:
- Electronic books.
- Internet resources.
- Physical Description:
- 1 online resource (1 electronic text (xxi, 1113 pages)) : illustrations.
- Edition:
- 6th ed.
- Other Title:
- Quality handbook
- Place of Publication:
- New York : McGraw-Hill, c2012.
- Contents:
- Attaining superior results through quality / Joseph M. Juran
- Quality's impact on society and the national culture / Joseph M. Juran
- The universal methods to manage for quality / Joseph M. Juran
- Quality planning: designing innovative products and services / Joseph A. De Feo
- Quality improvement: creating breakthroughs in performance / Joseph M. Juran
- Quality control: assuring repeatable and compliant processes / Joseph M. Juran
- Strategic planning and deployment: moving from good to great / Joseph A. De Feo
- Business process management: creating an adaptable organization / Joseph A. De Feo
- The juran transformation model and roadmap / Joseph A. De Feo
- A look ahead: eco-quality for environmental sustainability / Joseph R. De Feo, Jr.
- Lean techniques: improving process efficiency / Steven M. Doerman
- Six sigma: improving process effectiveness / Joseph A. De Feo
- Root cause analysis to maintain performance / Dennis J. Monroe
- Continuous innovation using design for six sigma / Joseph A. De Feo
- Benchmarking: defining best practices for market leadership / Brad Wood
- Using international standards to ensure organization compliance / Joseph A. De Feo
- Using national awards for excellence to drive and monitor performance / James Er Ralston
- Core tools to design, control, and improve performance / Brian A. Stockhoff
- Accurate and reliable measurement systems and advanced tools / John F. Early
- Product-based organizations: delivering quality while being lean and green / Steven M. Doerman
- Service-based organizations: customer service at its best / Michael J. Moscynski
- Self-service based organizations: assuring quality in a nanosecond / Angel Tonchev
- Health care-based organizations: improving quality of care and performance / Mary Beth Edmond
- Continuous process-based organizations: quality is a continuous operation / Brian A. Stockhoff
- Defense-based organizations: assuring no doubt about performance / Alexander Eksir
- Empowering the workforce to tackle the "useful many" processes / Mary Beth Edmond
- The quality office: leading the way forward / Richard C.H. Chua
- Research and development: more innovation, scarce resources / Brian A. Stockhoff
- Software and systems development: from waterfall to agile / Bruce J. Hayes
- Supply chain: better, faster, friendlier suppliers / Dennis J. Monroe
- Role of the board of directors: effective and efficient governance / Marcos E. J. Bertinches.
- Notes:
- Print version c2010.
- Previous editions. published under title: Quality control handbook.
- Includes interactive graphs: Consumer preference versus share of market; Probability of accepting a nonconforming unit; Conforming units rejected (percentage); Correlation between development process compliance scores and cycle times at Kodak.
- Includes bibliographical references.
- Description based on cover image and table of contents, viewed on Dec. 6, 2012.
- ISBN:
- 9780071629737
- Access Restriction:
- Restricted for use by site license.
The Penn Libraries is committed to describing library materials using current, accurate, and responsible language. If you discover outdated or inaccurate language, please fill out this feedback form to report it and suggest alternative language.