Managing conflict.

Format:

Video

Contributor:

Skillshub Ltd., instructor.

Packt Publishing, publisher.

Language:

English

Subjects (All):

Conflict management.

Interpersonal conflict--Prevention.

Interpersonal conflict.

Personnel management.

Physical Description:

1 online resource (1 video file (20 min.)) : sound, color.

Edition:

[First edition].

Place of Publication:

[Birmingham, United Kingdom] : Packt Publishing, [2024]

Summary:

Effective conflict management is crucial for any successful team. This course begins with identifying and addressing blame culture in the workplace, empowering managers to create a positive and accountable environment. You will learn to spot the early signs of a blame culture and understand the steps necessary to eradicate it, ensuring a harmonious team dynamic. Next, the course delves into the key skills required to handle conflict with finesse. From communication strategies to emotional intelligence, you will explore what it takes to navigate disputes constructively. The practical techniques taught in this section will enable you to manage conflicts without damaging relationships, maintaining a cohesive and productive team. Finally, the course introduces the Thomas-Kilmann model, presenting five distinct conflict resolution options. Through detailed explanations and real-world examples, you will learn how to apply each method effectively. By the end of the course, you will be equipped to resolve conflicts efficiently, fostering a collaborative and respectful work environment.

Notes:

OCLC-licensed vendor bibliographic record.

ISBN:

9781836640110

1836640110

OCLC:

1454191341