Effective negotiation skills : resolve conflict, benefit your company, and advance your career.

Format:

Video

Contributor:

Newbold, Curtis, instructor.

O'Reilly (Firm), publisher.

Language:

English

Subjects (All):

Negotiation in business.

Physical Description:

1 online resource (1 video file (2 hr., 37 min.)) : sound, color.

Edition:

[First edition].

Place of Publication:

[Sebastopol, California] : O'Reilly Media, Inc., [2024]

Summary:

The ability to negotiate and establish mutually beneficial outcomes is an essential workplace skill. Whether it be to manage interpersonal conflicts, to build consensus, or to negotiate higher pay, a better schedule, or increased responsibility, professionals who know how to negotiate often find greater satisfaction and success in their work. In this course, learners will understand 1) how to use negotiation skills in different settings, from managing conflict to advancing their career; 2) how to build trust and utilize “tactical empathy” to establish positions of persuasion; and 3) how to apply key principles of negotiation such as BATNA (best alternative to a negotiated agreement) and ZOPA (zone of possible agreement) to arrive at the most beneficial outcomes possible.

Notes:

OCLC-licensed vendor bibliographic record.

OCLC:

1452690420

Publisher Number:

0642572011369