Digital customer success : why the next frontier of CS is digital and how you can leverage it to drive durable growth / Nick Mehta, Kellie Capote ; foreword by Christina Kosmowski.

Format:

Sound recording

Author/Creator:

Mehta, Nick, 1977- author.

Capote, Kellie, author.

Contributor:

Kosmowski, Christina, writer of foreword.

Schnaubelt, Teri, narrator.

Language:

English

Subjects (All):

Business enterprises--Technological innovations.

Business enterprises.

Success in business.

Customer relations.

Customer services.

Physical Description:

1 online resource (1 sound file (6 hr., 58 min.))

Edition:

[First edition].

Place of Publication:

Rego Park : Ascent Audio, 2024.

[Place of publication not identified] : Ascent Audio, 2024.

System Details:

audio file

Summary:

Automate your customer success efforts to reduce churn and increase profits. In Digital Customer Success: The Next Frontier, a team of trailblazing customer success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in customer success management. In the book, you'll discover how to design and deploy touchless and automated digital interventions that help your software users learn and grow as they use your product and unlock the value trapped within it-without ever needing to reach out to a live customer success manager. The authors provide a detailed "How-To" guide to Digital customer success that explains how you can meet the needs of your customers, investors, and team members. You'll explore the basics of the authors' original Digital Customer Success Maturity Model and the core tenets of how to get started. After that, you'll find: explanations of the ideal organizational structures to enable digital customer success management; case studies and examples from real companies blazing new trails in customer success; and critical success measurements and metrics you can use to determine if your company is on the right track or if it needs to reorient.

Participant:

Narrator: Teri Schnaubelt.

Notes:

Unabridged.

OCLC-licensed vendor bibliographic record.

ISBN:

1-66373-649-9

OCLC:

1452262476