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Tackling Intense Customer Service Moments / with Madecraft and Afton Howard.
- Format:
- Video
- Author/Creator:
- , Madecraft, speaker.
- Language:
- English
- Genre:
- Instructional films.
- Educational films.
- Physical Description:
- 1 online resource
- Place of Publication:
- Carpenteria, CA : linkedin.com, 2024.
- System Details:
- Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection.
- Summary:
- Learn practical techniques to de-escalate challenging situations and turn them into opportunities for customer satisfaction and loyalty.
- Navigating challenging customer interactions requires a blend of empathy, skill, and strategy. Afton Howard, a customer service expert, offers insights into preparing for and thriving through difficult conversations. This course covers a spectrum of skills, from practicing customer empathy and building trust through organizational values to mitigating legal risks. After this course, you'll be able to turn challenges into opportunities for growth and customer satisfaction.
- Participant:
- Presenter: Madecraft
- Notes:
- 8/01/202412:00:00AM
- Access Restriction:
- Restricted for use by site license.
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