1 option
Process fundamentals and analytics : process analysis in services / IE University.
- Format:
- Video
- Series:
- Academic Video Online
- Language:
- English
- Subjects (All):
- Management.
- Strategic planning.
- Customer relations.
- Genre:
- Instructional films.
- Physical Description:
- 1 online resource (7 minutes)
- Other Title:
- Process analysis in services
- Place of Publication:
- Spain : IE University Publishing, 2021.
- Language Note:
- In English.
- System Details:
- video file
- Summary:
- In this video, Professor Solís offers examples of process analysis and actions taken to improve processes in services, using examples from well-known companies to illustrate the relation between process analysis and customer service design and innovation.
- Participant:
- Presenter: Luis Solís.
- Notes:
- Title from resource description page (viewed October 04, 2024).
- OCLC:
- 1467823295
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