The AI revolution in customer service and support : a practical guide to impactful deployment of AI to best serve your customers / Ross Smith, Mayte Cubino, Emily Mckeon.

Format:

Book

Author/Creator:

Smith, Ross (Computer software developer), author.

Gonzalez, Mayte Cubino, author.

McKeon, Emily, author.

Language:

English

Subjects (All):

Customer services--Data processing.

Customer services.

Artificial intelligence.

Natural language processing (Computer science).

Physical Description:

1 online resource (545 pages) : illustrations

Edition:

[First edition].

Place of Publication:

Hoboken, New Jersey : Pearson, [2025]

Summary:

In the rapidly evolving AI landscape, customer service and support professionals find themselves in a prime position to take advantage of this innovative technology to drive customer success. The AI Revolution in Customer Service and Support is a practical guide for professionals who want to harness the power of generative AI within their organizations to create more powerful customer and employee experiences. This book is designed to equip you with the knowledge and confidence to embrace the AI revolution and integrate the technology, such as large language models (LLMs), machine learning, predictive analytics, and gamified learning, into the customer experience. Start your journey toward leveraging this technology effectively to optimize organizational productivity.

Notes:

OCLC-licensed vendor bibliographic record.

ISBN:

9780138286521

OCLC:

1446223160