Transactional leadership and job rotation for micro-businesses : the case of the grocer / Md Asadul Islam, Sanzida Reza.

Format:

Book

Author/Creator:

Islam, Md Asadul, active 2024, author.

Reza, Sanzida, active 2024, author.

Series:

SAGE business cases.

SAGE business cases

Language:

English

Subjects (All):

Industrial management--Case studies.

Industrial management.

Small business--Management--Case studies.

Small business.

Physical Description:

1 online resource.

Place of Publication:

London : SAGE Publications: SAGE Business Cases Originals, 2024.

Summary:

The Grocer, established by Mr. Md Belayat Hossain in 2016, is a popular mini-grocery supermarket, located in Road 1, Block A, Banasree, Dhaka, Bangladesh. The shop has gained a decent reputation among customers because of its low prices and high quality of grocery products along with excellent employee customer service. Sales increase during festivals, such as Baishakhi (Bengali New Year celebration), New Year's Eve (English New Year), Eid-ul-Fitr, Eid-ul-Adha, etc, therefore a sufficient number of employees are required to meet demand during these busy periods. However, over the last few years, the shop owner has experienced problems such as absenteeism, early departures, lack of punctuality, and poor customer service during busy periods. These issues have negative impacts on the business reputation of The Grocer. This case study articulates the reasons for the problems experienced by The Grocer. The case also highlights the processes-especially, the use of transactional leadership style and job rotation-applied to overcome the problems faced by this micro-business.

Notes:

Description based on XML content.

ISBN:

1-0719-3492-9

9781071934920

OCLC:

1417356816