Managing nuances in performance reporting of a complex program / Te Wu.

Format:

Book

Author/Creator:

Wu, Te, 1970- author.

Series:

SAGE Business cases.

SAGE Business cases

Language:

English

Subjects (All):

Educational evaluation--Case studies.

Educational evaluation.

Decision making--Case studies.

Decision making.

Physical Description:

1 online resource.

Place of Publication:

London : Society for Case Research, 2020.

Summary:

Terrance Lau was the program manager of the Campus Network Refresh, a major program to upgrade network connectivity of the Mountainside State University (MSU). Lau was preparing for an upcoming meeting with the new executive sponsor. The dilemma was how to best represent the overall program performance. The program adopted the traffic light indicators of Green (healthy), Yellow (caution), and Red (danger) for the overall health indicator. Should Lau be critical and report Red or be lenient and report Yellow? The implication was significant: Red would signal the need for intervention. There was a risk that the sponsor might blame the program team for the bad news. The team advocated Yellow, so they could have more time to address the underlying issues. But Lau's instinct was that the program was in danger. How should Lau report the status?

Notes:

Description based on XML content.

ISBN:

1-0719-4836-9

9781071948361

OCLC:

1417357057