Application of lean principles for improving customer service at Byrotek / Priyanka Lal.

Format:

Book

Author/Creator:

Lal, Priyanka, author.

Series:

SAGE Business cases.

SAGE Business cases

Language:

English

Subjects (All):

Customer services--Case studies.

Customer services.

Human capital--Case studies.

Human capital.

Physical Description:

1 online resource : illustrations.

Place of Publication:

London : NeilsonJournals Publishing, 2024.

Summary:

Byrotek derived its competitive advantage from strong customer orientation. They were known for providing high quality product at low cost with unique features. Specifically, the combo bag was renowned for its energy saving, environmentally friendly, and safety features for storage and transportation of molten aluminium. To thrive in a hyper competitive market with increasing use of new technology, Byrotek must maintain low prices without sacrificing product quality or on-time delivery. However, relying on old machinery with an under performing workforce caused a reduction in product quality and delays in supply to customers. To solve the issue, the organisation must immediately remedy its operational challenges with minimum or no expenditure. The plant manager, Sudhakar, and his staff are seeking a solution that is efficient, simple to deploy, and requires little financial investment. Students will learn how to use Value Stream Mapping (VSM), Little's Law and Deming's 14-point quality principle, to solve the issue and in doing so link Operations Management and Human Resources to the overall company strategy.

Notes:

Description based on XML content.

ISBN:

1-0719-3194-6

9781071931943

OCLC:

1417358016