Meaningful healthcare experience design : improving care for all generations / Scott Goodwin.

Format:

Book

Author/Creator:

Goodwin, Scott, author.

Language:

English

Subjects (All):

Medical care--Quality control.

Medical care.

Physical Description:

1 online resource (323 pages)

Edition:

1st ed.

Place of Publication:

New York, New York ; Abingdon, England : Routledge, [2020]

Summary:

This book offers a new perspective on improving healthcare that draws inspiration from sources as diverse as American healthcare history, Lean Six Sigma, patient experience, employee engagement, clinical microsystems, physician burnout, and industrial design thinking. This work focuses on the three value streams that form the foundation of all healthcare service processes: healthcare-worker value stream, patient value stream, and organizational process. The interaction of patients and healthcare workers in the context of these three value streams creates the meaningful experience that is essential to healing and to the success of healthcare organizations. Meaningful healthcare experience design guides the work of designing these value streams and improving them to promote experiences that are meaningful and healing for both patients and healthcare workers.

Contents:

Cover

Half Title

Title Page

Copyright Page

Dedication

Table of Contents

Preface

Author

Introduction

Section 1 Meaningful Healthcare Experiences

1 Meaning in Life as Meaning in Healthcare

Meaning in Life

Meaning in Work

Meaning in Healthcare

Summary

2 Meaningful Healthcare Experiences for People Receiving Care

3 Meaningful Healthcare Experiences for People Delivering Care

4 Proxemics, Emotions, Power, and Generations in Meaningful Healthcare Experiences

Proxemics and Meaningful Experience Design

Emotions and Meaningful Experience Design

Power and Meaningful Experience Design

Generations and Meaningful Experience Design

Section 2 Designing Meaningful Healthcare Experiences

5 A Healthcare Experience

6 Healthcare Service Processes from a Sociotechnical Perspective

7 The Three Value Streams of American Healthcare Experiences

8 Organizational Process Value Stream

9 The Value Stream of People Receiving Care

10 The Value Stream of People Delivering Care

11 Meaningful Healthcare Experience Design Map

Section 3 Implementing Meaningful Healthcare Experience Design in Organizations

12 Meaningful Experience Design as the Foundation of Healthcare Quality

13 Aligning Organizational Structures for Meaningful Experience Design

Structure for People Receiving Care

Structure for People Delivering Care

Organizational Structure

14 Introducing Meaningful Healthcare Experience Design into Healthcare Organizations

Step 1 - Senior Leadership Appoints a Small Taskforce to Explore Meaningful Experience Design and to Develop a Proposal for Leadership to Review and Approve

Step 2 - Integrate Organizational Structures to Support Meaningful Experience Design

Step 3 - Develop Training Materials for Meaningful Experience Design.

Description of the Overview of Meaningful Experience Design

Meaning, Beliefs, Values, and Principles

People Delivering Care

People Receiving Care

Organizational Processes and Process Improvements

Mapping Meaningful Experience Value Streams for Design and Improvement

Implementing Improvements

Reporting on Improvements

Step 4 - Identify Opportunities for Using Meaningful Experience Design

Step 5 - Initiate the First Meaningful Experience Design Project

Step 6 - Completion of the Initial Meaningful Experience Design Project

Step 7 - Report on the Initial Project and Lessons Learned

Step 8 - Improve the Meaningful Experience Design Methodology

Step 9 - Train More Groups and Initiate New Design and Improvement Projects

Step 10 - Conduct Quarterly and Annual Reviews of the Program

15 Orienting People Who Deliver Care to Meaningful Experience Design

16 Inviting People Who Receive Care into Meaningful Experience Design

17 Improving the Meaningfulness of Healthcare Experiences

18 Meaningful Healthcare Experiences And The Ethics Committee

Section 4 Insights Into American Healthcare History

19 The Historical Epochs Of American Healthcare

Healthcare Free Trade Epoch: Prior To 1890S

Healthcare Scientific Epoch 1890S-1920S

Healthcare Scarcity Epoch 1930S-1940S

Healthcare Prosperity Epoch 1950S-1970S

Healthcare Globalization Epoch 1980S-2000S

Healthcare Sociotechnical Epoch 2010S-Present

Summary Of American Healthcare Epochs

20 Ten Transitions From Twentieth-Century To Twenty-First-Century American Healthcare

Organizational Transitions: Twentieth-Century Bureaucratic Hierarchy To Twenty-First-Century Complex System

Organizational Relationship Transition: Twentieth-Century Transactional To Twenty-First-Century Emergent.

Organizational Leadership Transition: Twentieth-Century Control To Twenty-First-Century Trust

Organizational Innovation Transition: Twentieth-Century Centralized To Twenty-First-Century Adaptive

Process Transition: Production Method - Twentieth-Century Craftsman To Twenty-First-Century Multidisciplinary Team

Process Transition: Delivery System - Twentieth-Century Hospital To Twenty-First-Century Continuum Of Care

Process Transition: Information System - Twentieth-Century Isolation To Twenty-First-Century Network

Process Transition: Financial - Twentieth-Century Fee-For-Service To Twenty-First-Century Consumer Health Financing

Cultural Transition: Professional - Twentieth-Century Autonomy To Twenty-First-Century Integration

Cultural Transition: Metaphor - Twentieth-Century Scientific Machine To Twenty-First-Century Complex Adaptive System

Section 5 Reflections on American Healthcare

21 The World's Greatest Creation - An Allegory

22 Reflecting on the Beautiful Death and Implications for Healthcare

References

Index.

Notes:

Description based on print version record.

ISBN:

1-351-64662-1

1-4987-2697-6