Hospitality management and digital transformation : balancing efficiency, agility and guest experience in the era of disruption / Richard Busulwa [and three others].

Format:

Book

Author/Creator:

Busulwa, Richard, 1980- author.

Series:

Business and Digital Transformation

Language:

English

Subjects (All):

Entrepreneurship.

Physical Description:

1 online resource (263 pages).

Edition:

1st ed.

Place of Publication:

London ; New York, New York : Routledge, [2021]

Summary:

Digital advancements are ramping up guest expectations and introducing non-traditional competitors that are disrupting the hospitality and leisure industries. If organisations are to thrive they need to be in a position to effectively leverage digital technologies to improve efficiency, agility and guest experience.

Contents:

Cover

Half Title

Series Page

Title Page

Copyright Page

Contents

List of figures

List of tables

Part I Digital technology advancements, digital disruption, and digital business transformation

1 Introduction and need for this book

Introduction

Need for this book

Research for this book

How to use this book

Managers

Instructors

Students

Researchers

2 IT, information systems, strategic information systems, and digital technologies

Information systems

Components of an information system

Roles of information systems

Types of information systems

Information technology and information communications technology (ICT)

Strategic information systems and digital technologies

Strategic information systems

Digital technologies

Implications for hospitality and leisure managers

Google and reflect

Discussion questions

3 Digital technology advancements and digital disruption: game-changing opportunities and existential threats

Digital technology advancements and digital disruption

Digital technology advancements

Digital technology advancements as a source of digital disruption

Unpacking digital disruption

Disruption of customer expectations and behaviors

Disruption of the competitor field and bases of competition

Disruption of data availability

Existential threats and game-changing opportunities

Existential threats

Game-changing opportunities

4 Digital business, the digital business imperative, and digital business transformation

Digital business

Pinning down a slippery term

Digital business as a future state

Digital business as a change journey or change process.

Benefits of being a digital business

The digital business imperative

Digital business transformation

Defining digital business transformation

Digital business transformation is not just about digital technologies

Challenges and risks of digital business transformation

Implications for hospitality managers

Part II Digital disruption and digital transformation in the hospitality and leisure industry

5 Digital disruption and digital transformation in the hospitality and leisure industry

Digital disruption in the hospitality and leisure industry

Disruption of guest expectations and behaviors

Disruption of the competitive landscape and bases of competition

Digital transformation in the hospitality and leisure industry

Adapting to disruption

Digital transformation efforts to date and their impact

6 Impact of digital disruption and digital transformation on hospitality and leisure managers

Evolution of management functions, roles, and competencies

Resilience of Fayol's management functions

Mintzberg's ten managerial roles

Role of managerial competencies in fulfilling managerial functions and roles

Industry-specific management functions, roles, and competencies

The need for industry-specific managerial roles and functions

Resilience of Sandwith's competency domain model in the hospitality and leisure industry

Impact of digital disruption and digital transformation on management functions, roles, and competencies

New or enhanced digital capabilities require new or enhanced managerial roles and competencies.

How new or enhanced managerial functions, roles, and competencies fit with traditional managerial functions, roles, and competencies

Implications for current and future hospitality and leisure managers

Part III Leveraging digital technologies to thrive in the digital era: roles of hospitality and leisure managers

7 Role of hospitality and leisure managers in digital business transformation strategy, digital business strategy, digital innovation, digital learning, adaptability, and agility

Required managerial roles and competencies for digital business strategy and digital transformation strategy

Unpacking digital business strategy

Role of digital transformation strategy in digital business strategy

New or enhanced managerial roles and competencies required for digital business strategy and digital transformation strategy

Required managerial roles and competencies for digital innovation

Unpacking digital innovation

New or enhanced managerial roles and competencies required for digital innovation

Required managerial roles and competencies for digital learning

Unpacking digital learning

New or enhanced managerial roles and competencies required for digital learning

Required managerial roles and competencies for adaptability, agility, and ambidexterity

Unpacking adaptability, agility, and ambidexterity

New or enhanced managerial roles and competencies

8 Role of hospitality and leisure managers in digital customer engagement, digital stakeholder engagement, and digital customer experience

Required managerial roles and competencies for digital customer engagement and digital stakeholder engagement

Unpacking digital customer engagement

Unpacking digital stakeholder engagement.

New or enhanced managerial roles and competencies required for digital customer engagement and digital stakeholder engagement

Required managerial roles and competencies for digital customer experience

Unpacking digital customer experience

New or enhanced managerial roles and competencies required for digital customer experience

9 Role of hospitality and leisure managers in enterprise architecture, technology sourcing, data analytics, and data management

Required managerial roles and competencies for enterprise architecture management and technology sourcing

Unpacking enterprise architecture

Enterprise architecture management

New or enhanced managerial roles and competencies required for effective enterprise architecture management

Required managerial roles and competencies for technology sourcing

Unpacking technology sourcing

New or enhanced managerial roles and competencies required for technology sourcing

Required managerial roles and competencies for data management, data science, and data analytics

Unpacking data management

Unpacking data analytics and data science

New or enhanced managerial roles and competencies required for data management, data analytics, and data science

10 Role of hospitality and leisure managers in cybersecurity, information privacy, and digital ethics

Required managerial roles and competencies for cybersecurity

Unpacking cybersecurity

Cybersecurity capability and cybersecurity management

New or enhanced roles and competencies for cybersecurity management

Required managerial roles and competencies for information privacy and other digital ethics issues

Unpacking information privacy

Digital ethics and digital ethics issues.

New or enhanced managerial roles and competencies for information privacy and digital ethics

11 Role of hospitality and leisure managers in digital leadership, accelerated change and transformation, digital risk management, and digital governance

Required managerial roles and competencies for digital leadership

Digital leadership vs. traditional leadership

The new or adapted leadership roles of digital leadership

New or enhanced managerial competencies required for digital leadership

Required managerial roles and competencies for accelerated change and transformation

Required managerial roles and competencies for digital risk management and governance

Digital risk management and governance vs. traditional risk management and governance

Nature of digital risk and the new risk landscape

Role of digital technologies in digital risk management and governance

New or enhanced managerial competencies required for digital risk management and digital governance

Part IV Keeping up with digital technology advancements

12 Keeping up with digital technology advancements

Importance and challenge of keeping up with digital technologies

Common strategies and practices for keeping up with digital technologies

Strategies and practices from the research on technological knowledge renewal effectiveness

Perceived need for digital technology competencies, appreciation of the technology learning challenge, and tolerance for ambiguity

Learning from external experts and learning from internal experts

Strategies and practices from practitioners

Have an evolving plan for managing information overload

Continuously upgrade your learning efficiently

Choose the right learning platforms.

Embrace omnichannel learning.

Notes:

Includes index.

Description based on print version record.

ISBN:

0-429-32520-7

1-000-29659-8

9780429325205

OCLC:

1226710360