Mastering facilitation : a guide for assisting teams and achieving great outcomes / Morgan Jones.

Format:

Book

Author/Creator:

Jones, Morgan, author.

Language:

English

Subjects (All):

Teams in the workplace.

Group facilitation.

Physical Description:

1 online resource (239 pages) : illustrations

Edition:

1st ed.

Place of Publication:

Boca Raton, Florida ; Abingdon, Oxon : Routledge, [2021]

Summary:

"With business and organizations moving at an ever -faster pace and facing evermore more and more demanding challenges, the need for efficient, succinct and productive interaction between individuals of those businesses and organizations is more important than ever. With the bounds of communication restrictions abandoned through technological advances (we can now see and hear anyone across any manner of virtual platforms anywhere around the globe) and with a greater understanding of the underlying dynamics of human interaction, unprecedented pressure has been thrust upon the individual or individuals whom, often, enable these dynamic interactions: the facilitator. Many of us have, at one time or other, been responsible for a meeting - whether between a small number of individuals or an entire organization of hundreds, or possibly thousands, of business men and women. Or, perhaps, we've had to be the mediator in a family dispute closer to home, or managed a discussion between two, feuding friends or colleagues. One way or another, chances are, all of us has have been a facilitator at some point in our lives. With the ever-growing demands placed on facilitators, this book delivers methodical, structured approach to facilitation. This book is the definitive guide to instruct and assist facilitators - both new and experienced - with a set of guidelines and underlying theory that will benefit any facilitator, whether as a mediator between two individuals, single-handedly facilitating a group of one hundred, or working as part of a facilitation team in a multinational corporation. The first part of the book, develops the core basic skills of those new to the art of facilitating. There are many examples and exercises to show the reader how to apply them in different situations. The second part of the book is for more experienced facilitators as it focuses on more advanced skills and tackling difficult situations. Specific tools and techniques are illustrated for the reader. Essentially, this book is aimed at developing and mastering the art of facilitation. Facilitation is the art of getting the best out of groups of people to brainstorm solve problems and gain consensus. Based on 30 years' experience of the author and running, multiple facilitation training courses across the globe, it is aimed at upskilling people, managers and leaders to drive change and consensus with groups through running workshops and meetings"-- Provided by publisher.

Contents:

Cover

Half Title

Title Page

Copyright Page

Table of Contents

Preface

Acknowledgements

Section I Facilitation Fundamentals

Chapter 1 What Is Facilitation?

The Roles of a Facilitator

The Responsibilities of a Facilitator

Guiding Principles of Facilitation

Equality

Empathy

Mutual Trust

Focus

Free and Informed Choice

Shared Decision-Making

Responsibility and Commitment

Involvement by All

Chapter Summary

Chapter 2 Mastering Technique: The Facilitation Process

Planning Dimension

Meaning Dimension

Confronting Dimension

Feeling Dimension

Structuring Dimension

Valuing Dimension

Planning the Facilitation

What Should You Know before You Plan the Agenda or the Facilitation Program?

The Goals of the Facilitation and the Measures of Success

Manner of Facilitation

Group Composition

Available Information

Climate and Environment

Location

Logistics and Room Requirements

Equipment, Supplies and Materials

Food and Refreshments

Before the Facilitation Sessions

Starting the Facilitation

Introduce Yourself

State the Reason for the Program or Session

Welcome and Acknowledge Everyone

Make Introductions

Set the Rules of Conversation

Identify Motives

Begin with a Punch

Starting with a Punch Line

Personal

Unexpected

Novel

Challenging

Humorous

During the Facilitation

What If the Group Resists Being Facilitated?

What If the Group Is Pressed for Time?

What If the Team Is Going around in Circles?

What If the Group Ignores Its Own Rules?

Prevention

Non-Intervention

Low-Level Intervention

Medium-Level Intervention

High-Level Intervention

Step 1

Step 2

Step 3

Ending the Facilitation

After the Facilitation (Follow-up)

Section II Core Facilitation Skills.

Chapter 3 Mastering Facilitation: Behavioural Techniques in Facilitation

Core Values of Mastering Facilitation

Flexibility

Confidence

Authenticity

Integrity

Patience/Perseverance

Leadership (Presence)

Initiating

Perceptive

The Art of Listening

Synergistic Listening Is Deliberate

Synergistic Listening Is Empathetic

Synergistic Listening Is Multisensory

Synergistic Listening Is Active

Synergistic Listening Is a Learning Experience

Synergistic Listening Is Non-Judgemental

Synergistic Listening Is Dynamic

How the Master Facilitator Listens

Verbal Listening: Listening with Words

Non-Verbal Listening: Listening with Your Body

Do

Don't

Para-Verbal Listening: Listening with Your Voice

Listening to the Group: Getting the Big Picture

The Art of Synergistic Questioning

Blooming Questions

Knowledge Level

Comprehension Level

Application Level

Analysis Level

Synthesis Level

Evaluation Level

Asking like Socrates

Throwing APPLES: What to Ask, When to Ask, How to Ask

Affective Questions

Managerial and Structuring Questions

Rhetorical Questions

Focusing/Refocusing Questions

Open and Closed Questions

Quick Tips in Questioning

The Ladder of Inference: A Framework for Making Minds Meet

Lesson 1: Rule Your Mind or It Will Rule You

Lesson 2: Stay as Low as You Can

Lesson 3: Learn to Swim before You Dive

Lesson 4: When in Doubt, Check It Out

Lesson 5: Avoid Simplification

Lesson 6: Different Folks, Different Strokes

Chapter 4 Conflict Resolution and Decision-Making

The Nature of Group Conflict

Conflict Resolution

Strategic Responses to Conflict

Competing Strategy

Collaborating Strategy

Compromising Strategy

Avoiding Strategy

Accommodating Strategy

Guidelines for Negotiation.

Benefits of Interest-Based Negotiation

Create Safety

Facilitative Listening

Feedback

Reflection

Attributes of Skilled Negotiators

Consensus Decision-Making

Conditions for Consensus

Working Together

Commitment to Reaching Consensus

Trust and Openness

Sufficient Time

Clear Process

Facilitation

Key Skills for Consensus

A Consensus Flowchart

The Decision-Making Process

Guidelines for Reaching Consensus

Agreement and Disagreement

Consensus in Large Groups

Section III Advanced Facilitation Skills and Methods

Chapter 5 Understanding Groups and Individuals: Facilitating a Synergistic Dynamic

Dimensions of Group Interactions and Relationships

Cycles of Group Development

Forming

Storming

Norming

Performing

Adjourning

Adult Learning Styles

Kolb's Learning Styles

Honey and Mumford's Learning Cycle

The Attention, Generation, Emotion and Spacing (AGES) Model

Attention

Generation

Emotions

Spacing

Principles of Adult Learning

The "Four-Quadrant" Opening: Motivating the Adult Learner

Levels of Focus

Vision

Aim

Challenges

Opportunities

Facilitator Focus

Planning

Details

Problems

Drama

The CARER Model

The CARER Model Explained

Certainty (Predictable)

Autonomy (Discretion)

Relatedness (Bonding)

Equity (Fairness)

Reputation (Status)

Dynamic CARER Domain Links

CARER and Facilitation

Conclusions

A Facilitative Approach to Learning

Types of Facilitation

The Neutral Facilitator

The Trainer as a Facilitator

Process versus Content.

Organising "Brainstorming" Information: The ToP Method

Pyramid Brainstorming

Forced Comparison: Use of Sticky Dots

Process

Basic Tools

Flipcharts

Providing a "Group Memory"

Facilitating the Process

"Presentation" Skills: The Use of Colour and Graphics

Summarising and Paraphrasing

Paraphrasing and Clarifying

Questioning

Multiple Learning Styles

Chapter 6 Special Facilitation Techniques

Facilitating Executive Teams

Overall Approach and Attitude

Establishing the Right Tone for the Session

Establishing Discussion Guidelines

Strategic Alignment

Maximise Your Executive Team's Capabilities

Conclusion

Facilitating Change

Change Management: The TFDS Model

Facilitating Virtual Teams

Use Video

Do a "Take 5"

Assign Different Tasks

Forbid the Use of the "Mute" Function

Penalise Multitaskers

Facilitating Project Improvement

Facilitation Skills for Today's Project Leaders

Inspires a Shared Vision

Good Communicator

Enthusiasm

Competence

Ability to Delegate Tasks

Cool Under Pressure

Team-Building Skills

Problem-Solving Skills

Section IV Evaluation and Conclusion

Chapter 7 Facilitation Skills Evaluation and Improvement

The Six Megatrends

Facilitators We Dread

Vince Lombardi

The Drill Sergeant

The Guardian

The Know-It-All

The Ice Cube

The Blabber

The Pretender

The "I Can't Hear You" Guy

The Marathon Man

The Parrot

The Molasses Man

The Passenger

The Storyteller

The Centrepiece

The Tunnel Driver

Facilitation Skill Levels

Chinese proverb

Self-Assessment

Trust and Support

Communication

Making Group Decisions

Cooperating

Teamwork

Problem-Solving

Leadership Roles

Giving and Receiving Feedback.

Respecting Personal Differences

Closure Questions

Participant Evaluation Template

Group Questionnaire

Questionnaire: "Burnout"

Questionnaire: "Session Feedback"

Presentation Indicators

Content Indicators

Impact Indicators

Chapter 8 Conclusion

Bibliography

Appendices

Appendix 1 Functions of a Facilitator

Create Collaborative Client Relationships

Plan Appropriate Group Processes

Create and Sustain a Participatory Environment

Guide Group to Appropriate and Useful Outcomes

Build and Maintain Professional Knowledge

Model Positive Professional Attitude

Appendix 2 List of Verbs for Constructing Learning Outcomes and Questions*

Appendix 3 Session Scope

Appendix 4 Participant Evaluation Template

Appendix 5 Group Questionnaire

Appendix 6 Questionnaire: "Burnout"

Appendix 7 Questionnaire: "Session Feedback"

Appendix 8 Tips for Online Facilitating

Preparation

Index.

Notes:

Includes bibliographical references and index.

Description based on print version record.

ISBN:

1-00-308886-4

1-003-08886-4

1-000-21388-9

9781003088868

OCLC:

1197773306