Transforming Leadership, Improving the Patient Experience : Communication Strategies for Driving Patient Satisfaction / Alan T. Belasen, Barry Eisenberg, and Jill Borgos.

Format:

Book

Author/Creator:

Belasen, Alan T., author.

Eisenberg, Barry, author.

Borgos, Jill, author.

Language:

English

Subjects (All):

Leadership.

Physical Description:

1 online resource (245 pages)

Edition:

First edition.

Place of Publication:

Abingdon, England : Routledge, [2024]

Summary:

This book focuses on the patient experience as a leadership strategy. It explores the relationships between coordinated care, expert leadership, provider-patient communications, and the patient experience.

Contents:

Cover

Half Title

Title Page

Copyright Page

Dedication

Contents

Foreword

Acknowledgments

About the Authors

1. Introduction - Bridging the Intention - Action Gap

2. Provider-Patient Communication - Evidence from the Field

3. The Critical Nature of the Nurse - Patient Relationship

4. Board Leadership and Stakeholder Engagement

5. Communicating Quality - Hospital Leadership and Performance Outcomes

6. Nursing Leadership and the Patient Experience

7. Engaging Hospital Boards in Patient Safety and Quality of Care

8. Shared Leadership and the Patient Experience

9. The Nurse Executive Professional Development

10. Conclusion: Leadership Practices to Improve the Patient Experience

Index.

Notes:

Description based on print version record.

Includes index.

Other Format:

Print version: Belasen,, Alan T. Transforming Leadership, Improving the Patient Experience

ISBN:

9781003846086

1003846084

OCLC:

1419871620