How AT&T employees turned process gripes into $230 million saved / Jeremy Legg.

Format:

Book

Author/Creator:

Legg, Jeremy, author.

Contributor:

American Telephone and Telegraph Company.

Language:

English

Subjects (All):

Creative ability in business.

Personnel management.

Physical Description:

1 online resource (5 pages)

Edition:

[First edition].

Place of Publication:

[Cambridge, Massachusetts] : MIT Sloan Management Review, 2024.

Summary:

At AT&T, a “raindrop” is an annoying policy, outdated process, or unhelpful tool. When enough of them pool up, people feel like they’re drowning in bureaucracy. AT&T’s Project Raindrops, which evolved from a grassroots effort to an office with six full-time employees, uses a streamlined process to vet and implement employee ideas on how to fix these annoyances. The company says the project has saved it $230 million so far. AT&T’s CTO shares lessons for leaders on how to make such a program work.

Notes:

OCLC-licensed vendor bibliographic record.

Reprint #65404.

OCLC:

1430285747

Publisher Number:

53863MIT65404