Manager's guide to performance reviews / Robert Bacal.

Format:

Book

Author/Creator:

Bacal, Robert, author.

Series:

McGraw-Hill's AccessEngineering

Language:

English

Subjects (All):

Employees--Rating of.

Employees.

Performance standards.

Goal setting in personnel management.

Evaluation.

Genre:

Electronic books.

Physical Description:

1 online resource

Edition:

First edition.

Place of Publication:

New York, N.Y. : McGraw-Hill Education, [2004]

Language Note:

In English.

Summary:

Offering a quick read on the basics of performance reviews, this guide features short, informally written chapters, bulleted lists, self-examinations, seven types of sidebars, and chapter-ending checklists of important points.

Contents:

A. Other titles in the briefcase books series include:

B. Preface

Making performance reviews work

Special features

C. Acknowledgments

D. About the author

1. A tale of two performance reviews

One fails, one succeeds

The key questions

Should you care?

What distinguishes effective reviews from ineffective reviews?

Jessica, mike, and you

Manager's checklist for chapter 1

2. Performance reviews in the scheme of things

Reviews as just one part of a larger system

Summing up

Other linkages

Manager's checklist for chapter 2

3. Understanding performance?good and bad

What do we mean by "performance"?

The stuff of performance?good and poor

Implications for your performance reviews

Manager's checklist for chapter 3

4. Documenting performance and rating and ranking systems

So what's the point of documentation?

Rating systems

Ranking systems

Manager's checklist for chapter 4

5. Documenting performance?narrative, critical incident, mbo, 360-degree feedback, and other methods

Narrative

Critical incident

Standards-based or management by objectives

360-degree feedback

Use of technological tools

Manager's checklist for chapter 5

6. Performance planning?the answer to almost any review problem

What is performance planning?

By the end of performance planning ?

Step-by-step planning process?getting it done

Planning meeting steps

Manager's checklist for chapter 6

7. Review meetings, step by step

Warm up and clarify expectations and roles

Describe and review the main job tasks and responsibilities

Elicit input from the employee

Discuss and negotiate (evaluative component)

Engage in performance improvement problem-solving

Decide on what to record

Finish and plan for follow-up

Manager's checklist for chapter 7

8. Diagnosing, problem solving, and ongoing communication

What is diagnosing performance issues?

How do you do it?

Problem solving to remove barriers

Ongoing communication

Manager's checklist for chapter 8

9. Essential communication skills

Communication facts and principles

Generative skills

Responding and eliciting skills

Manager's checklist for chapter 9

10. The rewards and punishment dilemma

Imagine a perfect world

Back to our world

The rewards and punishments dilemma

The issue of punishment

Addressing the dilemma

Manager's checklist for chapter 10

11. Reviews with employees of different stripes

The underperforming employee

The performing employee

The excellent employee

Manager's checklist for chapter 11

12. Facing real-world problems

Managing disagreements

Principles of disagreement management

Addressing biases and increasing evaluation accuracy

The soft stuff dilemma

Getting from bad to better systems

A really poor review system

Manager's checklist for chapter 12

A. Resources for performance reviews

Books

Tools

Free internet resources.

Notes:

"Create reviews that improve performance; Plan for an effective session; Learn the importance of insightful reviews."-- Cover.

"A briefcase book"-- Cover.

Includes bibliographical references and index.

Electronic reproduction. New York, N.Y. : McGraw Hill, 2004. Mode of access: World Wide Web. System requirements: Web browser. Access may be restricted to users at subscribing institutions.

Description based on cover image and table of contents, viewed on Dec. 19, 2014.

Other Format:

Print version: Manager's guide to performance reviews.

ISBN:

9780071421737 (print-ISBN)

0071421734 (print-ISBN)

0071436464

OCLC:

54030353

Access Restriction:

Restricted for use by site license.