Process improvement handbook : a blueprint for managing change and increasing organizational performance / Tristan Boutros, Tim Purdie.

Format:

Book

Author/Creator:

Boutros, Tristan, author.

Contributor:

Purdie, Tim.

Series:

McGraw-Hill's AccessEngineering

Language:

English

Subjects (All):

Workflow--Management.

Workflow.

Labor productivity.

Production planning.

Business planning.

Organizational effectiveness.

Genre:

Electronic books.

Physical Description:

1 online resource

Edition:

First edition.

Place of Publication:

New York, N.Y. : McGraw-Hill Education, [2013]

Language Note:

In English.

Summary:

Today's business environment demands faster responses, better service, and increased agility. The Process Improvement Handbook reveals how to design effective process improvement structures, organizations, and cultures to meet those needs. Focusing on specific process improvement knowledge areas, this practical work establishes the foundation required to create, maintain, and measure processes while equipping practitioners with the necessary skills to deliver consistent, successful outcomes. This definitive resource introduces a body of knowledge for anyone looking to improve their operating environment. The result is process self-sufficiency, extensibility, sustainability, higher quality, and overall speed that increases competitive advantage. The principles explained in this book encapsulate everything needed to be more "process mature," and to enable process excellence from start to finish.

Contents:

Part I. Introduction

Part II. The Process improvement knowledge areas

Part III. Applying the process improvement handbook

Part IV. Appendices.

Introduction

The process improvement context

Process maturity

Process-oriented architecture (POA)

Creating a process ecosystem

Managing process improvements

The process improvement organization (PIO)

Process improvement aptitudes

Case examples

Process improvement templates and instructions

Conclusion.

Notes:

Print version c2014.

Includes bibliographical references and index.

Electronic reproduction. New York, N.Y. : McGraw Hill, 2013. Mode of access: World Wide Web. System requirements: Web browser. Access may be restricted to users at subscribing institutions.

Description based on cover image and table of contents, viewed on December 18, 2013.

Other Format:

Print version: Process improvement handbook : a blueprint for managing change and increasing organizational performance.

ISBN:

9780071817660

OCLC:

867826526

Access Restriction:

Restricted for use by site license.